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How to Safe List Files in Dell Endpoint Security Suite Enterprise

Summary: Files may be safe listed in Dell Endpoint Security Suite Enterprise by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Note:

A Dell Endpoint Security Suite Enterprise administrator may be required to safe list files to:

  • Prevent third-party conflicts
  • Resolve performance issues
  • Clear false positives

This article discusses how to safe list files in the Dell Data Security (formerly Dell Data Protection) administration console for Dell Endpoint Security Suite Enterprise.

Affected Products:

  • Dell Endpoint Security Suite Enterprise

Cause

Not applicable

Resolution

  1. Open a web browser and go to https://servername.company.com:8443/webui.

Web browser

Note:
  • The example FQDN (fully qualified domain name) will differ from the server in your environment.
  • Port 8443 may differ from the administration console port in your environment.
  1. Sign in to the administration console.

Administration console login

  1. In the left menu, expand Populations and then click Enterprise.

Enterprise

  1. Click the Advanced Threats tab.

Advanced Threats

  1. Click the Global List tab.

Global list

  1. Click Safe and then select either:
    • Executables
    • Scripts
    • Certificates

Executables, Scripts, and Certificates

  1. Click Add File.

Add File

  1. In the Add File to Safe List menu:
    1. Populate the File’s SHA256.
    2. Optionally, add the File’s MD5.
    3. Optionally, add the File name.
    4. Select the appropriate Category for the file.
    5. Populate a Reason for safe listing the file.
    6. Click Submit.

Add File to Safe List

Note:
  1. Click Add Script.

Add Script

  1. In the Add Script to Safe List menu:
    1. Populate the File’s SHA256.
    2. Optionally, add the File name.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add Script to Safe List

Note:
Note: A signing certificate must be added to the Dell Data Security administration console before safe listing files. For more information, reference How to Add a Signing Certificate in Dell Endpoint Security Suite Enterprise.
  1. Click Add Certificate.

Add Certificate

  1. In the Add to Safe List menu:
    1. Check at least one certificate.
    2. Select a Category for the certificates.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add to Safe List

Note: The examples that are used in the screenshot will differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000129502
Article Type: Solution
Last Modified: 25 Oct 2023
Version:  10
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