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Prompt de recuperação do BitLocker depois de um desligamento forçado

Summary: Resolva o problema do prompt de recuperação do BitLocker após um desligamento forçado em determinados sistemas Dell Latitude e Precision.

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Symptoms

Se o Windows for forçado a desligar (mantenha o botão liga/desliga pressionado até que o sistema seja desligado), o sistema solicitará a chave do BitLocker na próxima inicialização. Esse sintoma pode ser encontrado nas plataformas a seguir:
  • Latitude 7370
  • Latitude E7270 / E7470
  • Latitude E5270/E5470/E5570
  • Precision Mobile 7510 / 7710

Resolution

O novo firmware v1.3.2.8 do TPM (Trusted Protocol Module) agora foi lançado no site de suporte da Dell para resolver esse problema.  Faça download para atualizar o sistema.

Affected Products

Latitude 7370, Latitude E5270, Latitude E5470, Latitude E5570, Latitude E7270, Latitude E7470, Precision 7510, Precision 7710
Article Properties
Article Number: 000140883
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000140883
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.