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How to Register for Dell Technologies Converged Infrastructure Support

Summary: Dell Technologies Converged products are supported through a dedicated customer portal. After your one-time registration, this dedicated Customer Support portal will be the go to resource for all Converged Infrastructure product support. ...

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Instructions

Applies to:
  • VxFlex Rack
  • PowerFlex Rack
  • VxBlock product family
 

How to Register for Dell Technologies Converged Infrastructure Support Portal?

If you are new to ProSupport/ProSupport Plus, the first step is to register your Converged Infrastructure systems by visiting the Dell Technologies support portal at here. Select Blocks/Racks Support and on the next screen, click the "New User" button on the login screen. It should take only a few minutes to complete the registration process.
To register, you need the following:
  • Your Customer Account Name (exactly as it appears above in this Invoice)
  • Only one of the following is needed for validation:
    • Dell Technologies Converged Infrastructure System Service Tag
      • In Invoice: "PowerFlex rack New System"
      • In Portal: "VCE System Serial Number"
    • Dell Technologies component service tag(s)
      • In Portal: "Component Serial Number"
Note: By registering in the support portal and including a valid email address, Dell Technologies can communicate important support-related notifications, including technical alerts, security alerts and product bulletins. Support information (including applicable personal information) will be transmitted between Dell Technologies locations worldwide as necessary for the provision of support.
Should you need assistance with the registration process, please call your local toll-free number listed on Contact Technical Support | Dell US for one of our Technical Support Representatives to walk you through the process.

How to Contact Technical Support?

Once registered on the support portal, please submit non-severity one support requests over here for fast technical support and response. When a service request is opened on the portal, the information will immediately be forwarded to a Dell Technologies technical support expert to isolate, troubleshoot, and engage the appropriate support engineering resources to resolve the issue.   

If you have a severity one issue, please submit your request over telephone using your local toll-free number listed:
• United States: 1 800 782 4362 (1 800 SVC 4EMC)
• Canada: 1 800 543 4782 (1 800 543 4SVC)
• Worldwide: 1 312 725 5401
• Other Location: Click Here.

Customers may need to provide the following information when creating a service request:
  • Account name
  • First and last name
  • Company/site owner name
  • Phone (specify if office or mobile)
  • Email (company domain)
  • Product and version details
  • Affected Service Tag
  • Problem description
  • Error code (if applicable)
  • Relevant attachments (up to 10 MB)
  • Sev1
    •  Production systems down, no workaround
    • Operations/functions severely impaired but can continue
    • Impaired operation of some functions

Dell Technologies Support Case Resolution Process

Our technical support engineers are experts in Dell Technologies Converged Infrastructure systems and have extensive training and specialization in virtualization, networking, computing, and storage technologies to address any engineering escalations. Dell Technologies has established processes to ensure that support requests are escalated for rapid resolution, when necessary. Dell Technologies ProSupport/ProSupport Plus is available 24/7, so no matter where you are located, you can be confident about receiving consistent, reliable, expert support. Our follow-the-sun support model ensures continuous support from any of our worldwide support centers.
Dell Technologies looks forward to serving your support needs and providing an industry-leading support experience.
For telephone support:
United States: 1 800 782 4362 (1 800 SVC 4EMC)
• Canada: 1 800 543 4782 (1 800 543 4SVC)
• Worldwide: 1 312 725 5401

How to Access Technical Documentation?
Technical content is available in the Dell support page > PowerFlex rack HW > see documentation section on the top of the menu:
Support for PowerFlex rack HW | Overview | Dell US
Key Features:
  • Simple access
  • Multifaceted search
  • Filtering by product component, solution, or content type
  • Personalization
  • Mobile access with responsive design
  • Immediate feedback capability


For more information, go to PowerFlex - Software-defined Infrastructure | Dell USA.
To learn more, contact your local representative or authorized reseller.
 

Copyright © 2019 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. Published in the USA, 10/16 Support Document H15600. Dell EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.



Affected Products

Converged Infrastructure, Data Center Infrastructure, Solutions, Storage
Article Properties
Article Number: 000227408
Article Type: How To
Last Modified: 02 Aug 2024
Version:  1
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