Blue Screen Error Occurs After Updating CrowdStrike
Summary: This article references a recent CrowdStrike update which causes issues such as Blue Screen errors, and provides workarounds and solutions as available.
Symptoms
Affected Products:
- CrowdStrike
Users may encounter a blue screen error after updating CrowdStrike.
The error message reads:
Stop Code：Page_fault_in_nonpaged_area What failed: csagent.sys
Note: Channel file C-00000291*.sys (CrowdStrike driver file) with a timestamp of 0527 UTC or later is the reverted (good) version.
Cause
The cause is under investigation by CrowdStrike. Contact CrowdStrike for details. https://www.crowdstrike.com/contact-us/
Resolution
This article is updated as more information becomes available.
Reference the statement from CrowdStrike: Statement on Falcon Content Update for Windows Hosts 
Affected Products
CrowdStrikeArticle Properties
Article Number: 000227088
Article Type: Solution
Last Modified: 19 Jul 2024
Version: 3
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Support Services
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Article Properties
Article Number: 000227088
Article Type: Solution
Last Modified: 19 Jul 2024
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.