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Article Number: 000227088

Blue Screen Error Occurs After Updating CrowdStrike

Summary: This article references a recent CrowdStrike update which causes issues such as Blue Screen errors, and provides workarounds and solutions as available.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Affected Products:

  • CrowdStrike

Users may encounter a blue screen error after updating CrowdStrike.

The error message reads:

Stop Code：Page_fault_in_nonpaged_area
What failed: csagent.sys
Note: Channel file C-00000291*.sys (CrowdStrike driver file) with a timestamp of 0527 UTC or later is the reverted (good) version.

Blue Screen after updating CrowdStrike

Cause

The cause is under investigation by CrowdStrike. Contact CrowdStrike for details. https://www.crowdstrike.com/contact-us/ This hyperlink is taking you to a website outside of Dell Technologies.

Resolution

This article is updated as more information becomes available.

Reference the statement from CrowdStrike: Statement on Falcon Content Update for Windows Hosts This hyperlink is taking you to a website outside of Dell Technologies..

Article Properties

Affected Product

CrowdStrike

Last Published Date

19 Jul 2024

Version

3

Article Type

Solution

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