PPDM: VM FLR restore to alternate location issues.
Summary: The PowerProtect Data Manager appliance is used to protect the vSphere environment. A file level recover (FLR) is being performed for a virtual machine (VM) to an alternate target restore location. The "Restore Location" screen shows the directory structure of the source VM instead of the alternate target restore VM. ...
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Symptoms
A valid directory cannot be selected on the alternate target restore VM.
Cause
This is a known issue in PowerProtect 19.16 or older versions. The folder structure on the source and target VM is returned using PowerProtect Application Programming Interface (API) calls during the restore configuration. There is a timing issue with one of the API calls that is resulting in the incorrect information to be displayed.
Resolution
The issue has been resolved in the PowerProtect Data Manager release 19.16.0-21 and 19.17.0-10. Install the latest PowerProtect Data Manager release to resolve the symptom. If required, contact Dell Support for assistance or any further questions. The newest available releases are available on the PowerProtect Data Manager Drivers & Downloads page.
Article Properties
Article Number: 000225314
Article Type: Solution
Last Modified: 15 Jan 2026
Version: 2
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