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Article Number: 000223909

Dell Premier Wireless ANC Headset WL7024 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Premier Wireless ANC Headset WL7024. You can reference each section to learn more about the features of the Dell Premier Wireless ANC Headset WL7024 and how to use it. ...

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Article Content

Instructions

Table of Contents:

  1. What is in the Dell Premier Wireless ANC Headset WL7024 box?
  2. Pro Wireless ANC Headset Features
  3. Setting up your Pro Wireless ANC Headset
  4. Troubleshooting
  5. Additional Information
 

WL7024 Product Shot

(Figure.1 Work faster and easier with the Dell Premier Wireless ANC Headset WL7024)

 

What is in the Dell Premier Wireless ANC Headset WL7024 box?

 

What's in the box

(Figure.2 Dell Premier Wireless ANC Headset WL7024 Box Contents)

1 WL7024 headset 2 Carry case
3 USB Type-C wireless audio receiver 4 USB Type-A adapter
5 USB Type-C to USB Type-C charging cable 6 3.5 mm audio cable
7 Documents 8 USB Type-C charging dock
 


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Pro Wireless ANC Headset Features

 

Headset Features

WL7024 Features

(Figure.3 Dell Premier Wireless ANC Headset WL7024 Features)

1 Mute button 2 Active Noise Cancellation (ANC) button
3 Audio port 4 Power LED
5 Power/Bluetooth pairing button 6 Teams button
7 USB Type-C port for charging 8 Power contacts for dock charging
9 Busy light LEDs 10 Touch controls

Accessories

WL7024 Accessories

(Figure.4 Dell Premier Wireless ANC Headset WL7024 Accessories)

1 USB Type-C charging dock 2 3.5 mm audio cable
3 USB Type-C to USB Type-C charging cable 4 USB Type-C wireless audio receiver
5 USB Type-A adapter    

 

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Setting up your Pro Wireless ANC Headset

 

Connecting the Premier Wireless ANC Headset WL7024

  • Wireless Audio Receiver connection
    1. The wireless audio receiver is pre-paired with the headset in the factory. Plug the wireless audio receiver into the USB Type-C port on the computer. A USB Type-A adapter is also provided as an alternative for connection to the USB Type-A port.
  • Bluetooth Dell Pair connection
    1. Place your wireless headset next to the computer, and press the power button to turn on the headset.
    2. Press and hold the power button for 3 seconds, ensuring that the LED flashes blue, indicating the Bluetooth pairing has been initiated. You hear a Bluetooth pairing voice prompt.
    3. Dell Pair notifies when a supported device is turned on. Click Pair to begin the Bluetooth pairing with the device.
    4. The wireless headset is ready for use once pairing is successful. You hear a device connected voice prompt.
  • Bluetooth connection
    1. Turn on Bluetooth in your smartphone, tablet, or laptop before connecting the headset through Bluetooth.
    2. Press the power button to turn on the headset. Then press and hold the power button for 3 seconds to start pairing. You hear a
      Bluetooth pairing voice prompt and the power LED begin rapidly flashing in blue.
    3. Connect the headset to a smartphone, tablet, or laptop. The power LED lights blue for 3 seconds before changing to slowly flashing blue. You hear a device connected voice prompt.
  • Audio Cable connection
    1. Connect the 3.5 mm audio cable to your device, then connect the other end of the cable to the audio port on the left earcup.
      While in wired audio mode, the headset turns into a passive headset with power on, power off, and ANC functions only. Touch controls are inactivated. To adjust volume, use the device control panel.


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Troubleshooting

 

Problems Possible solutions
The headset does not turn on upon first use.
  • Turn on the computer and use the charging cable to connect the headset to the computer.
  • Charge the headset by connecting the charging cable to a USB port on the computer.
  • Headset shipping mode ends, and the headset turns on
I cannot hear the caller.
  • Swipe the volume up on your touch area on the right side earcup. Also, check and adjust the volume settings on your computer for accuracy.
  • Open the audio settings in your sound control panel preferences and select your headset as the default audio device.
Callers are unable to hear me. 
  • Unmute the microphone by pressing the mute button.
  • Ensure that three microphone holes are not covered on the headset.
  • When wearing the headset, ensure that the tilting angle is not too large.
  • Open the audio settings in your sound control panel preferences and select your headset as the default audio device.
Audio in the headset supervening distortion, and I am hearing an echo.
  • Lower the headset volume until the distortion disappears.
  • Check that the incoming noise reduction function is enabled on Dell Peripheral Manager
The other headset that I was using to listen to music on my computer does not work anymore. 
  • Open the audio settings in your sound control panel/preferences and select your headset as the default audio device.
My computer is not able to detect the presence of the headset or establish a proper connection with it.
  • Open the audio settings in your sound control panel/preferences and select your headset as the default audio device.
Apparently the ANC feature is not working.
  • Ensure that the headset is properly connected to the computer or reestablish the connection.
  • Verify the status of the ANC function by performing a single press on the ANC button. The voice prompt indicates the current ANC status.
  • Ensure that there are no other objects that are attached to the ear cup.
The wearing detection is not working while listening to music or engaging in a phone call.
  • Ensure that the headset is properly connected to the computer. Re-establish the connection if necessary. 
  • Ensure that the wear detection function is triggered on Dell Peripheral Manager.
  • Use the touch controls on the headset to replay music or increase the volume.
When I mute or unmute the microphone using the Windows computer control panel settings, the following issue or set of issues arises:
  • It does not correctly reflect the mute status on my headset or within applications such as Teams and Zoom.
  • It results in delayed response on mute state in Teams and Zoom.
  • It displays error messages on Teams and Zoom.
  • Use the dedicated mute button on your headset to control the mute or unmute feature in Teams and Zoom.
  • The Human Interface Device (HID) Telephony controls mute or unmute feature on Zoom and Teams. The headsets mute button supports HID Telephony but not by the Windows mute settings. Click the mute control on Teams and Zoom to fix the slow response or error message.
  • Ensure that the headset is connected to the computer using the HR024 audio receiver.
  • Ensure that the headset is set as the default playback and communication device on your computer.
  • In Zoom or Teams application, ensure that the audio device selected for the sound output and microphone is an HR024 audio receiver.
The sound coming through the headset appears to be at a lower or quieter level when I open the computer control panel for audio devices.
  • Close the control panel before using the headset to listen to music or audio. The headset has call and music modes with varying audio volumes. Accessing the computer control panel temporarily switches it to call mode, but it reverts to music mode once you have the control panel.
Cannot hear the caller due to excessive background noise. 
  • Enable downlink AI noise reduction to enhance speech clarity by filtering out music, sounds, and background noise from the caller audio, focusing solely on speech-vocals.
How can downlink AI noise reduction be quickly disabled when sharing media during a meeting?
  • To share audio and media during a meeting, triple-tap on the touch zone to disable the downlink AI noise reduction feature.
Multimedia controls or volume control not working.
  • Multimedia controls (play or pause] and volume control work when media is playing in the background.
Headset button not working.
  • Check the headset connection mode - audio receiver or Bluetooth.
  • Connect using the wireless audio receiver because headset buttons do not work when connected through Bluetooth.
Touch gestures not working.
  • Touch controls support only single finger gestures.
  • Clean the touch surface (right earcup) with a piece of dry cloth.
Dell Pair notification does not open when a Bluetooth device turned on for the first time.
  • Ensure it supports Bluetooth version 5.0 or above.
  • Ensure that Bluetooth is turned on in Windows settings.
  • The Bluetooth device supports detection by Dell Pair if the Bluetooth device is within the computer detection range. And if the peripheral being connected is a mouse or keyboard, then pick up the device and move it closer to the computer.
  • Check that the computer and the Bluetooth devices have sufficient battery charge to operate.
  • The Bluetooth device must be updated to the latest firmware.
  • Ensure that the Bluetooth controller on the computer is from Intel.
Dell Pair reports a pairing error.
  • Reconnect through Dell Pair with the following steps:
  1. Wait for the pairing error window to autodismiss, and then remove the Bluetooth device from the computer.
  2. Bring the Bluetooth device closer to the computer.
  3. Ensure that the Bluetooth device is in pairing mode and the power LED is flashing.
The wireless audio receiver is flashing blue but cannot establish connection with my headset.
  • Ensure that the headset is turned on and has sufficient battery charge to operate.
  • Restart your computer.
  • Re-pair your headset with the wireless audio receiver in Dell Peripheral Manager or use a stand-alone pairing tool.
Multiple devices with a (?) are found in Device Manager.
  • They are proprietary Bluetooth features or profiles that are supported by WL7024. They are crucial for the proper functionality of Android/iOS phones. Since Windows is not using these profiles, Device Manager displays a (?) when no driver is loaded for these profiles.
My headset stopped working.
  • Reset the headset by pressing and holding the power button for over 10 seconds.
 


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Additional Information

 

Additional Information

 

Dell Premier Wireless ANC Headset WL7024 Support Site

Learn how to use and troubleshoot problems with the Dell Premier Wireless ANC Headset WL7024 you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Premier Wireless ANC Headset WL7024 User Guide, browse to the Dell Pro Wireless ANC Headset WL7024 Online Manual Page, and then touch or click View PDF to the right of the Dell Premier Wireless ANC Headset WL7024 User Guide, located in the Manuals and Documents section.


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Article Properties

Affected Product

Dell Premier Wireless ANC Headset - WL7024

Last Published Date

12 Apr 2024

Version

2

Article Type

How To

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