Dell VxRail: 7.0 or 8.0 Upgrade Error: Error while extracting the composite bundle file

The following error occurs while upgrading a 7.0 or 8.0 VxRail cluster.

VxRail Update ran into a problem...
Please refer to KB000062924 article
Failed to upload bundle: VXRAIL_COMPOSITE-7.0.482-28355940_for_7.0.x.zip: Error while unzipping the compostie bundle files. Used file:
/data/store2/lcm/VXRAIL_COMPOSITE-7.0.482-28355940_for_7.0.x.zip. See the KB000062924 article.
Error extracting upgrade bundle 7.0.482-28355940. Failed to upload bundle/ Please refer to log for more details.

Before and when this event occurs, we see periodic alerts regarding 'Virtual Machine CPU Usage' on the VxRail Manager Virtual Machine (VM).


SSH to VxRail Manager and run the top command.

top
top  -  21:25:12 up 16 min,    1 user,    load average:  280.35,  175.40,  79.56
Tasks: 465 total,   83 running,  377 sleeping,     0 stopped,    5 zombie
%Cpu(s):   0.6 us, 96.1 sy,   0.0 ni,   0.0 id, 0.1 wa,    0.0 hi,    3.2 si,    0.0  st

Notice for the %Cpu(s): The first two items are us and sy.
The us means User CPU time.
The sy means System CPU time.
In this scenario, we see that the sy continues to jump above 90% and the us is staying under 20%.

The cpu and the memory are not configured to the expected standards for the VxRail Manager VM.
This causes the VxRail Manager VM processes to use most of the memory and cpu. 
This does not allow the user processes to complete the extraction of the bundle.

To resolve this issue, change the VM configuration:

There are two options to shut down the VxRail Manager.
1.  From an SSH session:

shutdown -P

2.  In the vSphere Client, right-click the VxRail Manager VM, then click Power, then click Shut Down guest OS.

 

• Once the VM has shutdown, click EDIT in the VM Hardware section.

• Within the Hardware Settings screen, change the CPU to 6 and the Memory to 16 GB.

• Click OK and power on the VM.
• Retry the upgrade.