The Alienware AW2725DF is a Quantum Dot-Organic Light Emitting Diode (QD-OLED) display that uses Oxide TFT as active element. The monitor features include:
This section provides some technical specifications of the Alienware AW2725DF monitor. For more information, see the user manual of the Alienware AW2725DF monitor.
Ports and connectors | Rear
Bottom/Quick Access
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Any other ports |
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For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.
The standard monitor stand is detached when it is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Alienware AW2725DF monitor.
To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.
Where you put your monitor is almost as important as what model you buy.
To connect your Alienware AW2725DF monitor to your computer:
For additional product-specific information, see the user manual of the Alienware AW2725DF monitor.
When setting up your Alienware AW2725DF monitor, ensure that the front panel buttons are at the bottom right.
The monitor stand allows you to tilt and swivel the monitor to set the most comfortable viewing angle.
Figure 1: Using Tilt and Swivel on an Alienware AW2725DF monitor.
Figure 2: Height adjustment of Alienware AW2725DF monitor
To access the on-screen display (OSD) menu, press Joystick (Figure 3) at the back of the monitor.
To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Alienware AW2725DF monitor.
Figure 3: Alienware AW2725DF Joystick Control
Figure 4: Accessing the Menu Launcher.
Button | Function | Description |
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1 | Menu | To launch the OSD main menu, see Accessing the menu system. |
2 | Shortcut key for Preset Modes. | When you move the joystick to the left or right to switch through the shortcut functions, the selected item is highlighted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting. |
3 | Exit | To exit the Menu Launcher |
Resetting a monitor to factory defaults can help resolve many video or display-related issues. To reset your Alienware AW2725DF monitor to factory default settings:
Figure 5: Alienware AW2725DF Joystick Control
A diagnostic test helps determine if the Alienware monitor is normal when faced with a blank screen, blurry image, flickering or other abnormalities.
Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.
Your Alienware AW2725DF monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:
If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.
Your Alienware AW2725DF monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.
If you observe any screen anomalies, you should isolate the monitor by performing the built-in diagnostics (BID).
If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.
During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.
The following table contains information about troubleshooting common display-related issues on your Alienware AW2725DF monitor.
Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.
Common Problem | What User Experiences | Possible Solution |
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No Video - Power LED Off | No picture |
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No Video - Power LED On | No picture or no brightness |
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Poor Focus | The picture is fuzzy, blurry, or ghosting. |
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Shaky or Jittery Video | Wavy picture or fine movement |
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Missing Pixels | LCD screen has spots. |
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Stuck On/Off Pixels | LCD screen has a bright spot. |
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Brightness Problems | Picture too dim or too bright. |
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Geometric Distortion | The screen not centered correctly. |
When using DisplayPort input, the positioning adjustments are not available.
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Horizontal or Vertical Lines | The screen has one or more lines. |
When using DisplayPort input, the positioning adjustments are not available.
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Synchronization Problems | The screen is scrambled or appears torn. |
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Safety-Related Issues | Visible signs of smoke or sparks |
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Intermittent Problems | The monitor malfunctions on and off. |
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Missing Color | The picture does not have color. |
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Wrong Color | Picture color is not good. |
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Image Retention from a Static Image Left on the Monitor for a Long Period | A faint shadow from the static image appears on the screen. |
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The screen image is too small. | The image is centered on the screen, but does not fill the entire viewing area. |
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Image Ghosting | Fast-moving images leave a trail of shadow images. | On certain videos and applications with fast-moving images, imaging ghosting, which appears as a trailing shadow, may occur. Change the Response Time to Fast using the On-Screen Display (OSD) menu. |
No Input Signal when user controls are pressed. | No picture, the power LED light is white. |
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The picture does not fill the entire screen. | The picture cannot fill the height or width of the screen. |
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No Video, No Display | No video when connecting docking, dongle, or Blu-ray DVD players | Due to the legacy platform cannot recognize or output 2560 x 1440, we suggest changing EDID to lower resolution to cover this compatibility problem.
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Unable to switch back to native resolution (2560 x 1440) after Picture by Picture is turned off. | Alienware AW2725DF supports Picture by Picture (PBP) mode. Picture by Picture (PBP) mode is two side-by-side images with each image that is displayed at 2560 x 1440 resolution. When the monitor is connected to a computer using HDMI and PBP mode is turned off, the monitor may display images at the lower resolution (2560 x 1440) rather than automatically switching to the native resolution (2560 x 1440). |
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Display mode changes from "Second screen only" to "Extended mode" after opening and closing the laptop LCD. | The display mode on your computer reverts to "Duplicate" or "Extend," This depends on which was selected before you changed to "Second screen only" or "Projector only" when you close and open the laptop screen. When you close and then reopen the lid on a laptop, the Connecting and Configuring Displays (CCD) feature in Windows automatically reverts the display mode to the last active selection. This behavior is by design in Microsoft Windows. |
Switch to the display mode that you want after you close and reopen the laptop screen manually:
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The monitor blinks twice when connected to computer with an NVIDIA NVS 310 video or graphics card. | When the monitor is turned-off and back on, the monitor may blink twice. This issue may occur if the computer is using a NVIDIA Graphic NVS 310 card and the graphics card resolution setting is 2560 x 1600. |
To resolve this issue, manually set the resolution to 2560 x 1440 using the NVIDIA Control Panel.
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The monitor has a sound icon when Alienware AW2725DF is connected to a laptop using HDMI. | Alienware AW2725DF does not support audio or sound using HDMI. Speakers or headphones must be connected using the audio connector on the computer. |
To resolve the audio icon displaying, update the video or graphics (GPU) driver to the latest version. Learn How to Download and Install Dell Drivers. |
The monitor will not display Blu-Ray video after the monitor is powered-off and powered on. | If the monitor is powered-off and powered-on when displaying the Blu-Ray video, the Blu-ray player may lose the data signal from the system to the monitor. |
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Cannot enable YCbCr color mode on the monitor. | When the monitor is connected to the computer using HDMI, the video or graphics card (GPU) controls the YCbCr setting. | Disable the YCbCr setting from the video or graphics utility such as Intel HD Graphics Control Panel. |
Monitor will not support the YCbCr color format when a USB-C to HDMI dongle is connected from the monitor to the computer. | Some combinations of USB-C to HDMI dongle and video or graphics card (GPU) are not compatible to support the YCbCr color format. |
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When changing the monitor’s resolution from Windows Display Settings, the image quality may not be good. | Windows Display Settings and the resolution settings on the laptop's video or graphics utility may not be compatible. | Change the resolution using the video or graphics card (GPU) utility such as Intel HD Graphics Control Panel. |
No video when the monitor is connected to a Dell docking station. | The monitor may not receive video signals from the computer when connected to a Dell docking station. | To learn more about how to set up and configure the Alienware AW2725DF monitor with a Dell docking station, see the user manual of the Alienware AW2725DF monitor. |
Light leak from the monitor | The monitor appears to have light leaking from the edges in a dark room. | This is the normal behavior of the monitor. Dell consumer monitors are inspected at 150-lux ambient lighting (similar to typical office lighting). Dell UltraSharp and Gaming monitors are inspected with tighter criteria of 70-lux ambient lighting (dimly lit room but not dark). Learn more about Troubleshooting Light Leakage or Light Bleeding on a Dell Monitor or Laptop LCD Screen. |
Color variation on the corners of the monitor | The monitor appears to have color variation on the corners of the screen. | The optimal viewing position for the monitor is from the center of the screen. Alienware AW2725DF monitor uses a curved IPS panel, the corners of the screen may appear slightly yellowish or pinkish, especially when viewing in a dark room. This is normal IPS panel behavior and typically does not affect the overall viewing performance.
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No video when a Blu-Ray, DVD player or PS4 is connected to the monitor using HDMI. | The monitor does not display any video when an external Blu-ray, DVD player or PS4 is connected. | Alienware AW2725DF monitor is factory default set at HDMI EDID with three Block (Detailed Timing Descriptor) to support 2560 x 1440 @ 255 Hz. To display a resolution of 3840 x 1080 @ 255 Hz or lower, you must switch the monitor HDMI EDID from three Block to two Block.
To display 2560 x 1440 resolution over HDMI again, you must switch the monitor back to HDMI EDID 3 Block. Follow Steps 1 & 2, and select Disable. |
Horizontal stripes when watching online videos using Microsoft Movies and TV app, Microsoft Internet Explorer or Microsoft Edge | Unwanted horizontal stripes appear on the video playback window when viewing online videos on YouTube using Microsoft Internet Explorer or Microsoft Edge browser. They are also seen while watching online videos using the Movies and TV app. |
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The following table contains information about troubleshooting USB issues on your Alienware AW2725DF monitor.
Troubleshooting USB Issues | ||
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Specific Symptoms | What User Experiences | Possible Solution |
USB interface is not working. | USB devices are not working. |
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SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) interface is slow. | SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) peripherals working slowly or not working at all |
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Wireless USB devices stop working when a USB 3.2 device is plugged in. | Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases. |
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A wireless USB mouse does not work properly. | When plugged to one of the USB ports on the rear side of the monitor, the Wireless USB mouse lags or stops responding during use. |
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Learn how to view or download the Manuals and Documentation for your Dell Product.
For more information, click to expand a section below.
In Windows 11, Windows 10, Windows 8 or 8.1, and Windows 7:
To change the resolution using the NVIDIA Control Panel:
To change the resolution using the AMD Catalyst Control Center:
Go to the reset to the Alienware AW2725DF monitor to the factory settings section of this article or see the user manual of the Alienware AW2725DF monitor.
The Alienware AW2725DF monitor has two built-in diagnostics that are available:
Self-Test Feature Check - The self-test feature check on the Alienware AW2725DF monitor allows you to check whether the monitor is functioning properly.
Built-In Self-Test - The Alienware AW2725DF monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.
Learn how to run a diagnostic test on the Alienware AW2725DF monitor.
The troubleshooting section of this article provides information about troubleshooting common issues with your Alienware AW2725DF monitor.
This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.
Learn how to access the on-screen display (OSD) menu on the Alienware AW2725DF monitor. For additional product-specific information, see the user manual of the Alienware AW2725DF monitor.
Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.
Learn how to access the on-screen display (OSD) menu on the Alienware AW2725DF monitor. For additional product-specific information, see the user manual of the Alienware AW2725DF monitor.
Figure 6: Alienware AW2725DF Joystick Control
Figure 7: Alienware AW2725DF Joystick Control
The USB-C port on your Alienware AW2725DF supports USB Power Delivery, Data, and DisplayPort video signal. The USB-C port can be used for video and data signals, and supply power (90 W) to a compatible laptop using a single USB-C cable that is provided with the monitor.
If you are using a Dell laptop that supports charging using USB-C, Dell Technologies recommends installing the latest BIOS and video card (GPU) driver. Learn How to Download and Install Dell Drivers.
For information about the supported orientation to set up the Alienware AW2725DF monitor, see the monitor orientation section of this article.