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Headsets sem fio Dell Pro WL3024 ou Dell Pro Premium ANC WL7024 não detectados no Dell Peripheral Manager ao usar a conexão Bluetooth

Summary: Este artigo apresenta informações sobre o headset sem fio Dell Pro WL3024 ou o comportamento do headset Dell Pro Premium ANC sem fio WL7024 com o Dell Peripheral Manager.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

O Dell Peripheral Manager (DPeM) pode não detectar o headset sem fio Dell ao conectá-lo ao computador usando a conexão Bluetooth.

Headsets afetados:

  • Headset sem fio Dell Pro WL3024
  • Headset sem fio Dell Pro Premium ANC WL7024

Cause

O DPeM versão 1.7.0 e inferior não é compatível com Bluetooth para headset sem fio Dell Pro WL3024 ou headset Dell Pro Premium ANC sem fio WL7024.

Resolution

Atualizar para o DPeM versão 1.7.2 ou posterior no computador resolve o problema. Para fazer download e instalar o DPeM, consulte Como fazer download e instalar os drivers Dell.

Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile Workstations, Dell Peripheral Manager, Dell Pro Wireless Headset WL3024 , Dell Pro Premium Wireless ANC Headset WL7024 ...

Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000219052
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  8
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