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PowerPath for Windows 卸载错误:0x80070091 — 删除目录/PowerPath 安装错误0xe0000247:尝试将驱动程序添加到商店时遇到问题。

Summary: PowerPath for Windows 卸载错误:0x80070091 — 删除目录时出错。 PowerPath 安装错误0xe0000247:尝试将驱动程序添加到商店时遇到问题。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

1.成功从控制/程序和功能中删除 PowerPath 后,在运行 PowerPath 安装时,将报告以下错误,并且无法继续安装。

PP7.2 安装错误消息

PowerPath 7.2 P02 installation Boot 2023-06-30 14:42:51.452 [UNK]:   LIB: Event=0, Error=e0000247 (A problem was encountered while attempting to add the driver to the store.) Failed to copy OEM INF for driver package "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf"
2023-06-30 14:42:51.452 [VER]:   LIB: Event=3, In Limited retStatus= -1 reboot : 0
2023-06-30 14:42:51.453 [ERR]:   EmcpWinInstallSetupDriver failed (0xe0000247).
2023-06-30 14:42:51.453 [ERR]: Command failed: error 2 (Generic failure).

 

### ppinstall_2023-06-30_XX-XX-XX_XXXXXX.log
 

PowerPath 7.2 P02 installation Boot 2023-06-30 14:42:51.452 [UNK]:   LIB: Event=0, Error=e0000247 (A problem was encountered while attempting to add the driver to the store.) Failed to copy OEM INF for driver package "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf"
2023-06-30 14:42:51.452 [VER]:   LIB: Event=3, In Limited retStatus= -1 reboot : 0
2023-06-30 14:42:51.453 [ERR]:   EmcpWinInstallSetupDriver failed (0xe0000247).
2023-06-30 14:42:51.453 [ERR]: Command failed: error 2 (Generic failure).





### SetupApi.Dev.log

>>>  [SetupCopyOEMInf - C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf]
>>>  Section start 2023/06/30 14:31:23.362
      cmd: "C:\Program Files\EMC\PowerPath\ppinstall.exe" install -inf "C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf" -rootdevice default -force -limited -verbose -logfile "C:\ProgramData\EMC\PowerPath\logs\ppinstall_2023-06-30_14-30-59_29151.log"
     sto: {Setup Import Driver Package: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.362
     inf:      Provider: Dell Inc. or its subsidiaries.
     inf:      Class GUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
     inf:      Driver Version: 08/11/2021,7.1.0.234
     inf:      Catalog File: EmcpClass.cat
     pol:      {Driver package policy check} 14:31:23.643
     pol:      {Driver package policy check - exit(0x00000000)} 14:31:23.643
     sto:      {Stage Driver Package: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.643
     inf:           {Query Configurability: C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf} 14:31:23.659
     inf:                Driver package 'emcpclass.inf' is configurable.
     inf:           {Query Configurability: exit(0x00000000)} 14:31:23.659
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\EmcpClass.cat' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat'.
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\emcpclass.inf' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf'.
     flq:           Copying 'C:\Program Files\EMC\PowerPath\Drivers\EmcpClass.sys' to 'C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.sys'.
     sto:           {DRIVERSTORE IMPORT VALIDATE} 14:31:23.706
     sig:                {_VERIFY_FILE_SIGNATURE} 14:31:23.737
     sig:                     Key      = emcpclass.inf
     sig:                     FilePath = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf
     sig:                     Catalog  = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat
!    sig:                     Verifying file against specific (valid) catalog failed! (0x800b0109)
!    sig:                     Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:                {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 14:31:23.878
     sig:                {_VERIFY_FILE_SIGNATURE} 14:31:23.878
     sig:                     Key      = emcpclass.inf
     sig:                     FilePath = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\emcpclass.inf
     sig:                     Catalog  = C:\Windows\System32\DriverStore\Temp\{197cd00c-edd4-2c44-a211-61ae2c995147}\EmcpClass.cat
!    sig:                     Verifying file against specific Authenticode(tm) catalog failed! (0x800b0109)
!    sig:                     Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:                {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 14:31:23.956
!!!  sig:                Driver package catalog file certificate does not belong to Trusted Root Certificates, and Code Integrity is enforced.
!!!  sig:                Driver package failed signature validation. Error = 0xE0000247
     sto:           {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000247)} 14:31:23.956
!!!  sig:           Driver package failed signature verification. Error = 0xE0000247
!!!  sto:           Failed to import driver package into Driver Store. Error = 0xE0000247
     sto:      {Stage Driver Package: exit(0xe0000247)} 14:31:23.972
     sto: {Setup Import Driver Package - exit (0xe0000247)} 14:31:23.972
!!!  inf: Failed to import driver package into driver store
!!!  inf: Error 0xe0000247: A problem was encountered while attempting to add the driver to the store.


 


 

2.运行 PowerPath RemoveAll 命令“DellEMCPower.X64.Signed.7.1.b267.exe /r” 错误:0x80070091 — 报告删除目录时出错。

“Error deleting directory”消息。

### bootstrapper_2023-06-30_14-05-21_24128.log

2023-06-30 14:05:21    Extracting embedded files for component 'ppremoveall': 1 CAB(s)
2023-06-30 14:05:21    Resolved CAB path 'C:\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current' for component 'PPREMOVEALL'
2023-06-30 14:05:21    Extracting 'SETUP_PPREMOVEALL_1.CAB' for component 'PPREMOVEALL'
2023-06-30 14:05:21    Extracting: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\ppRemoveAll.exe
2023-06-30 14:05:21    Done: C:\Users\administratorAppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\ppRemoveAll.exe
2023-06-30 14:05:21    -- Executable: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\PPRemoveAll.exe -no
2023-06-30 14:05:21    PPRemoveall started (C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current\PPRemoveAll.exe -no)
2023-06-30 14:05:27    PPRemoveall finished (0)
2023-06-30 14:05:27    Deleting temporary directory
2023-06-30 14:07:31    Error: 0x80070091 - Error deleting directory: C:\Users\administrator\AppData\Local\Temp\2\{3A4C2982-F5D1-4F5F-A0A6-69F376E72612}\current: The directory is not empty.
2023-06-30 14:07:31    EMC PowerPath installer finished, return code=-1

 

Cause

此问题是由 Windows“驱动程序签名强制实施”中的选项引起的,该选项默认已启用,在跟踪和验证尝试在给定 Windows 系统上安装的设备驱动程序时更为严格。

Resolution

可以通过暂时禁用驱动程序签名验证来解决此问题。

1.使用命令“bcdedit /set testsigning on”禁用主机上的签名验证。
2.重新启动主机。
3.安装 PowerPath
4。使用命令“bcdedit /set testsigning off”在主机上重新启用签名验证功能。
5.重新引导主机。

Article Properties
Article Number: 000215545
Article Type: Solution
Last Modified: 14 Jul 2023
Version:  2
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