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Alienware Command Center Not Showing Go Dark and Go Dim Commands

Summary: The latest version of Alienware Command Center does not offer the Go Dark and Go Dim commands that were available in previous releases.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Go Dark and Go Dim used to be an accessible user interface (UI) feature for users to quickly dim or turn off the lights within Alienware Command Center v5.X. This feature is not present in Alienware Command Center v6.0.10X.0.

The Go Dim and Go Dark options that are unavailable in Alienware Command Center 6.0.10X.0
Figure 1: The Go Dim and Go Dark options that are unavailable in Alienware Command Center 6.0.10X.0


Affected Platform:

  • Alienware x14 R2
  • Alienware m16
  • Alienware m18
  • Dell G15 5530
  • Dell G16 7630

Affected Software:

  • Alienware Command Center v6.0.10X.0

Steps to reproduce this issue:

  • From an affected computer with Alienware Command Center v6.0.10X.0 installed, open AlienFX.
  • Observe that there is no option for Go Dark or Go Dim.
 

Cause

Not applicable

Resolution

How can I switch my lights on and off?

Creating a lights-off preset:

  1. From the Alienware Command Center, click Game Library.

Game Library
Figure 2: Game Library

  1. Double-click System Default.

System Default
Figure 3: System Default

  1. Click AlienFX.

AlienFX
Figure 4: AlienFX

  1. Click the + sign to add an ecosystem lighting preset.

Adding an ecosystem lighting preset
Figure 5: Adding an ecosystem lighting preset

  1. Select all devices and zones.
  2. Select Color.
  3. Change brightness to 0% or change all RGB color values to 0.

Configuring a preset
Figure 6: Configuring a preset

  1. Save the preset with a specific name.

Saving a preset
Figure 7: Saving a preset

  1. Select the preset to enable.

Enabling a preset
Figure 8: Enabling a preset

Alternative:

Alienware platforms have an internal keyboard function dedicated to turn lights on and off by pressing the key combination Fn+F7.

For standard keyboard 1 zone or 4 zone:

This switches all lighting zones included connected peripherals between 0% and 100%.

For red, green, blue per key (RGBPK) and RGBPK Cherry keyboards:

This switches internal keyboard lighting between 0%, 50%, and 100%.

There is also the option of creating an all-black preset tile to disable lighting.

I have created a "Black" preset for system default, but why does it still turn on when I launch a game?

The presets are bound to specific scenarios either under system default or game mode. If you want certain games to launch with no lighting effect, double-click the game title and follow steps 3-9 again.

Will Go Dark and Go Dim come back?

Yes, this will be implemented soon where we will bring these options back under Game Library, in the System Default tile.

Example Go Dark and Go Dim options in the System Default tile
Figure 9: Example Go Dark and Go Dim options in the System Default tile

 

Affected Products

Alienware Command Center, Alienware x14 R2, Alienware m16, Alienware m18, Dell G15 5530, Dell G16 7630
Article Properties
Article Number: 000211659
Article Type: Solution
Last Modified: 27 Jun 2024
Version:  2
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