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Alienware Gaming Mouse (AW620M) Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware AW620M Wireless Gaming Mouse. You can reference each section to learn more about the features of the AWAW620M Wireless Gaming Mouse and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of contents:

  1. What's in the Alienware AW620M Wireless Gaming Mouse box
  2. Mouse Features
  3. Setting up your Alienware AW620M Wireless Gaming Mouse
  4. Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver
  5. Troubleshooting
  6. Additional Information
 

AW620M product image
Figure 1: Work faster and smarter with the Alienware AW620M Wireless Gaming Mouse

 

What's in the Alienware AW620M Wireless Gaming Mouse box

 

Alienware AW620M Wireless Gaming Mouse box content

Figure 2: Alienware AW620M Wireless Gaming Mouse Box Contents

1 Alienware AW620M Wireless Gaming Mouse 2 USB charging cable
3 Dongle extender 4 USB wireless dongle
5 Documents
 


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Alienware AW620M Wireless Gaming Mouse Features

Alienware AW620M Wireless Gaming Mouse top, bottom, and left side views
Figure 3: Alienware AW620M Wireless Gaming Mouse top, bottom, and left side views

1 Left button 2 Scroll wheel
3 Right button 4 DPI adjustment button
5 Power button 6 USB-C port
7 Forward button 8 Backward button
 


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Adjustable DPI

Press the DPI adjustment button to instantly change the mouse tracking resolution.
Alienware AW620M Wireless Gaming Mouse Adjustable DPI
Figure 4: Alienware AW620M Wireless Gaming Mouse Adjustable DPI

DPI Blue 800: Blue
DPI Green 1200: Green (default)
DPI Yellow 1600: Yellow
DPI Purple 2400: Purple
DPI Red 3200: Red
NOTE: You can change the default DPI settings and customize the DPI stages with the Alienware Command Center (AWCC) application.


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Setting up your Alienware Gaming Mouse

NOTE:
  • The mouse supports both wired and wireless mode.
  • Your mouse has a rechargeable battery. For best results, ensure that the battery is fully charged before using it for the first time.
  • To improve battery life, turn off the power switch when the mouse is not used.
  • When using magnetic charging, turn on the power switch to ensure seamless connectivity.

Connecting the Alienware AW620M Wireless Gaming Mouse

  1. Remove the protective sheet at the bottom of the mouse.

    Protective sheet at the bottom of the mouse
    Figure 6: Protective sheet at the bottom of the mouse

  2. Slide the power button down to turn on the mouse.

    Slide the power button
    Figure 7: Slide the power button


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To connect using Wireless mode (2.4 GHz)

Laptop

Connect the USB wireless dongle to a USB port on your laptop.
Connect the USB wireless dongle
Figure 8: Connect the USB wireless dongle

Desktop
  1. Connect the USB-C end of the USB charging cable to the bottom port of the dongle extender. Insert the USB wireless dongle to the top port of the dongle extender.
  2. Connect the other end of the USB charging cable to an available port on your computer.

    Connect the USB wireless dongle
    Figure 9: Connect the USB wireless dongle


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To connect using USB charging cable

NOTE: The battery starts charging automatically in wired mode.
  1. Connect the USB-C end of the USB charging cable to the USB-C port on the mouse.
  2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop.

    Connect USB charging cable to USB port on your desktop or laptop
    Figure 10: Connect USB charging cable to USB port on your desktop or laptop


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Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver

To control the features and options you will need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, see instructions below.

NOTE:
  • AWCC requires Windows 10 version 16299 or later.
  • It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information, see Microsoft Knowledge Base article Windows Update: FAQThis hyperlink is taking you to a website outside of Dell Technologies. and Dell Knowledge Base article Drivers and Downloads FAQs.
  • When your computer is preinstalled with AWCC 5.2.45.0 or later, you must install the Alienware Gaming Peripheral driver. Once installed, you can configure your Alienware 620M Gaming Mouse. For more information, see Dell Knowledge Base article Alienware Command Center Quick Guide.
  • When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer. You can continue to use the older version to configure your computer.

Installing AWCC through Windows Update

  1. Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically. AWCC installation may take up to 10 minutes to complete.
  2. Go to the program folder to ensure that the AWCC installation is complete.
  3. Launch AWCC and perform the following steps to download the additional software components:
    • In the Settings window, click Windows Update, and then click Check for updates to check the Alienware driver update progress.
    • If the driver update is not responding in your computer, install AWCC from the Dell Support website.

Installing AWCC from the Dell Support website

  1. Ensure that the computer is connected to the Internet.
  2. Go to the Alienware Wired Gaming Mouse AW620M Drivers page.
  3. Select the Operating System installed on your computer.
  4. Locate the latest Alienware Command Center Application.
  5. Click Download and save the file to your computer.
  6. Open File Explorer and browse to the location where the downloaded file is saved.
  7. Double-click the Alienware Command Center Application setup file and follow the on-screen instructions to complete the installation process.

 


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Troubleshooting

 

Problems Possible solutions
Mouse is not functioning

Turn ON the power turn on the bottom of the mouse and try again.

  1. In wireless mode, ensure that the battery has sufficient battery power.
  2. Slide the power button to turn off the mouse and then turn on again.
  3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  4. In 2.4 GHz wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  5. Restart the computer.
Mouse lights do not turn on
  1. Press any button to wake the mouse from sleep mode.
  2. In wireless mode, ensure that the battery has sufficient battery power.
  3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  4. In 2.4 GHz wireless mode, connect the USB wireless dongle to another USB port. Alternatively, connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  5. Restart the computer.
Mouse is not running based on the configuration selected in the Alienware Command Center (AWCC) application.
  1. Ensure that the Alienware Command Center (AWCC) application is installed on your computer.
  2. Open the Alienware Command Center (AWCC) application and ensure that the selected configuration is set up and saved.
Resolving cursor issues
  1. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  2. In 2.4 GHz wireless mode, connect the USB wireless dongle to another USB port. Alternatively, connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  3. Ensure that the sensor is not obstructed or dirty.
  4. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.
  5. Save any data, close any open programs, and then restart the laptop or desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/desktop off. Any unsaved data will be lost.
Resolving mouse button issues
  1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.
  2. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  3. In wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse
  4. Save any data, close any open programs, and then restart the laptop or desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop or desktop off. Any unsaved data will be lost.
Troubleshooting a slow moving cursor
  1. Ensure that the sensor is not obstructed or dirty.
  2. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.
  3. Change the mouse settings to adjust the pointer speed.
    Click the tab that matches the Operating System (OS) installed on your laptop or desktop and perform the steps within that section to change the settings.
    • In the Search box, type main.cpl.
    • Click or tap main.cpl in the list of programs.
    • Click or tap the Pointer Options tab.
    • Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.
    • Click or tap OK.
Troubleshooting cursor lagging

Cursor lagging might be due to wireless interference on the USB wireless dongle. Use the dongle extender to connect the USB dongle to the laptop or desktop.
Troubleshooting lift off distance (LOD) surface calibration issues

The LOD surface calibration depends on the surface characteristics and does not work on all surfaces.

Using a dark colored fabric mouse pad improves LOD calibration.
 


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Additional Information

 

Dell AW620M Alienware Wired Gaming Mouse Support Site

Learn how to use and troubleshoot problems with the AW620M you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the Dell AW620M Alienware Wired Gaming Mouse User Guide, browse to the Dell Alienware Wired Gaming Mouse AW620M Online Manual Page, and then touch or click View PDF to the right of AW620M User Guide, located in the Manuals and Documents section.


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Affected Products

Alienware Wireless Gaming Mouse AW620M
Article Properties
Article Number: 000211379
Article Type: How To
Last Modified: 23 Mar 2023
Version:  1
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