Dell Optimizer Audio Issues on Platforms with Older Audio Drivers
Summary: This article discusses an audio issue with Dell Optimizer 4.0 and computers with older audio drivers.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Optimizer
For users who have Dell Optimizer 4.0 and older audio drivers, they could experience the following Audio-related issues:
- Jack Notification does not appear when a 3.5 mm jack is connected.
- During a recording session, the on-screen notification alerting users that Remove My Background Noise is On does not appear.
Cause
Not Applicable
Resolution
These issues are fixed with the latest Audio driver.
Note:
- If the Audio Driver version starts with 8.x.x.x, but it is lower than 8.2.0.955, it should be updated.
- To check the audio driver version, reference the Dell Optimizer 4.0 User Guide.
- Open Dell Optimizer 4.0 User Guide
- Expand Getting started with Dell Optimizer.
- Expand Audio (Intelligent Audio).
- Click Check the audio driver version.
Figure 1: (English Only) Checking audio driver versions
Affected Products
Dell OptimizerArticle Properties
Article Number: 000210117
Article Type: Solution
Last Modified: 14 Feb 2024
Version: 4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.