This article covers the system requirements for installing the Secureworks Red Cloak Endpoint agent. Secureworks Red Cloak Endpoint Agent can be installed on supported operating systems and is used to collect security telemetry from a supported system and send it to the Taegis XDR cloud for analysis.
Optimal performance and user experience is obtained, maintained, and achieved when using the Red Cloak Endpoint Agent with supported hardware and software.
Secureworks Red Cloak Endpoint requires outbound traffic to be added to the allowlist for:
Specific system requirements differ whether Windows or Linux is in use. For more information about specific system requirements, click the appropriate operating system.
1A SHA-2 patch is required for Windows 7 SP1, Windows Server 2008 R2 SP1, and Windows Server 2008 SP2. For more information, reference SHA-2 Code Signing Support requirement for Windows and WSUS (2019 SHA-2 Code Signing Support requirement for Windows and WSUS).
264-bit and 32-bit versions are supported.
3In cases where Secureworks Red Cloak Endpoint supports an operating system that is no longer supported by the operating system vendor, troubleshooting, and remediation of performance and other issues that arise may be limited. Support may be deemed as out of scope for the service at the discretion of Secureworks.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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