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What is Dell Pair?

Summary: The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. Introduction
  2. Software Requirements
  3. Installing Dell Pair
  4. Dell Pair Features
  5. Supported Platforms and Peripherals
  6. Troubleshooting
  7. Additional Information

 

Introduction

 

Dell Pair is a software utility that is available on certain Dell platforms and supports pairing seamlessly to Dell Bluetooth devices. (For Example: Bluetooth devices such as your wireless mouse, keyboard, or headset.) When Dell Pair is enabled, the utilities User Interface (UI) automatically prompts pairing with any Dell Bluetooth device within Bluetooth detection range of the Dell computer.

 

Software Requirements

 

The Dell Pair application has the following requirements:

  • Windows 11
  • Windows 10 (Version 10.0.19041 and above.)
  • Bluetooth Version 5.0 or higher
  • Bluetooth is enabled

 

Installing Dell Pair

 

    You can manually download and install the utility from the Dell applications Drivers & Downloads page:

    Note: You need administrator privileges to make software changes to your Dell computer.

     

    Note: Dell Technologies recommends downloading the Dell Pair application from its support page to ensure that you are installing the latest version of the utility available.

     

    1. Browse to the: Dell Pair Drivers & Downloads page

    2. Select the Operating System that is running on the Dell computer.

    3. Under Category, select Application.

    4. Locate the Dell Pair software package.

    5. Click Download and save the file to your Dell computer.

    6. Open File Explorer and browse to the location where downloaded files are saved.

    7. Double-click the downloaded setup file and follow the on-screen instructions to complete the installation process.

    Note: Use the applications user guide on the documentation page on the software product page to get full install or uninstall instructions. (Including Command-Line installation.)

     

    Note: Dell Pair comes preinstalled on selected Dell platforms.

     

    All supporting documentation for the Dell Pair application can be found on the Dell Support site:

     

    Dell Pair Features

     

    The Dell Pair notification appears automatically. It appears when a Bluetooth device that supports detection by Dell Pair is turned on and is within detection range of the Dell computer.

    Dell Pair User Interface

    1 Dell Pair Settings 2 Start Pairing using Bluetooth

     

    When the UI appears, you can click Pair to seamlessly pair the Dell Bluetooth device with the Dell computer.

    You can open the user interface for the Dell Pair application from the start menu:

    • Start Menu

      • Dell

        • Dell Pair

    From the Dell Pair user interface, you can change the Dell Pair setting. You can enable or disable the Dell Pair application by sliding the switch to either the ON or OFF position.

    Dell Pair Settings

    1 Software Version Information 2 Dell Pair Enable or Disable
    3 Learn More    

     

    Note: Once the application is disabled, you must relaunch Dell Pair from the Windows start menu.

     

    Supported Platforms and Peripherals

     

    The Dell Pair software comes preinstalled on the following computers:

    Inspiron Vostro XPS Latitude Dell Pro Rugged Precision
    13 5320 3440 13 9315 3330 9330 RA13250 3480
    13 5330 5320 13 9315 2-in-1 3340 9430 RB14250 3490
    14 5420 5620 13 Plus 9320 3440 9440 2-in-1   3570
    14 5425 5625 13 9340 3450 9450 2-in-1   3571
    14 5430 5630 14 9440 3540     3580
    14 5435 5635 15 9520 3550     3581
    16 5620 5640 15 9530 5320     3590
    14 5440 7620 16 9640 5330     3591
    14 4554   17 9720 5340     5470
    16 5625    17 9730 5350     5480
    16 5630     5430     5490
    16 5635     5431     5570
    14 5640     5440     5690
    14 5645     5450     5770
    14 Plus 7420     5530     7670
    14 7430 2-in-1     5531     7680
    14 Plus 7430     5540     7770
    14 7435 2-in-1     5550     7780
    14 Plus 7440     7320      
    14 7440 2-in-1     7330      
    14 7445 2-in-1     7350      
    16 Plus 7620     7350 Detachable      
    16 Plus 7630     7420      
    16 Plus 7640     7430      
    16 7630 2-in-1     7450      
    16 7635 2-in-1     7530      
    16 7640 2-in-1     7650      

     

    Note: Did your computer arrive without Dell Pair? If so, you can check on the installation requirements and the latest supported models in your service manual on the following support site page:

     

    Supported Peripherals
    Dell Bluetooth Travel Mouse - MS700 Dell Wireless Headset - WL3024 Dell Premier Collaboration Keyboard and Mouse - KM900:
    • Dell Premier Collaboration Keyboard - KB900
    • Dell Premier Rechargeable Mouse - MS900
      Dell Pro Wireless Active Noise Cancellation (ANC) Headset - WL5024  
      Dell Premier Wireless Active Noise Cancellation (ANC) Headset - WL7024  

     

     

    Troubleshooting

     

    Problems Possible solutions
    Dell Pair notification does not open when a Dell Bluetooth device is turned on for the first time.
    • Windows 10 (version 19041) is the oldest version to support Dell Pair
    • Bluetooth version 5.0 or higher is required
    • Bluetooth is supported on the Dell computer. It is turned ON under Windows settings
    • The Dell Bluetooth device supports detection by Dell Pair
    • The Dell Bluetooth device is placed close to the detection range of the computer
    • Check the Dell computer and the Dell Bluetooth device both have sufficient battery charge to operate
    • The Dell Bluetooth device has the latest firmware
    • The Bluetooth controller on the Dell computer is from Intel
    • Power cycle the Dell Bluetooth device
    Dell Pair reports a pairing error.
    1. If the Dell Bluetooth device is brought near the Dell computer and is in pairing mode, the Dell pair UI aids pairing
    2. Wait for the pairing error User Interface (UI) to auto dismiss
    3. Move the Dell Bluetooth device far away from the Dell computer (For example: To a distance greater than 40 cm (15.75 inches))
    4. Bring the Dell Bluetooth device slowly back near the Dell computer
    5. Ensure that the Dell Bluetooth device is in pairing mode. Ensure that the pairing LED starts to blink

    Additional Information

    Bluetooth Troubleshooting Support

    Learn how to use and troubleshoot problems with the Bluetooth devices that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

    For the Dell Pair User Guide, browse to the Dell Pair Manual Page. Touch or click View PDF to the right of the User Guide, which is in the Manuals and Documents section.

    Affected Products

    Dell Pro Rugged, Dell Bluetooth Travel Mouse MS700, Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Pair, Dell Wireless Headset - WL3024, Dell Pro Wireless ANC Headset - WL5024, Dell Premier Wireless ANC Headset - WL7024, Inspiron 13 5320 , Inspiron 13 5330, Inspiron 14 5420, Inspiron 14 5425, Inspiron 14 5430, Inspiron 14 5435, Inspiron 14 5440, Inspiron 14 5445, Inspiron 14 Plus 7420, Inspiron 14 7430 2-in-1, Inspiron 14 Plus 7430, Inspiron 14 7435 2-in-1, Inspiron 14 Plus 7440, Inspiron 14 7445 2-in-1, Inspiron 16 5620, Inspiron 16 5625, Inspiron 16 5630, Inspiron 16 5635, Inspiron 16 5640, Inspiron 16 Plus 7620, Inspiron 16 7630 2-in-1, Inspiron 16 Plus 7630, Inspiron 16 7635 2-in-1, Inspiron 16 Plus 7640, Latitude 3330, Latitude 3340, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7320, Latitude 7330, Latitude 9330, Latitude 3440, Latitude 5421, Latitude 5431, Latitude 5440, Latitude 7420, Latitude 7430, Latitude 9430, Latitude 9440 2-in-1, Latitude 3540, Latitude 5520, Latitude 5521, Latitude 5530, Latitude 5531, Latitude 5540, Latitude 7520, Latitude 7530, Latitude 5420, Latitude 5430, Precision 3480, Precision 5470, Precision 3570, Precision 3571, Precision 3580, Mobile Precision 3591, Precision 5540, Precision 5570, Mobile Precision 5690, Precision 7670, Precision 7680, Precision 5770, Precision 7770, Precision 7780, Vostro 5320, Vostro 14 3440, Vostro 5620, Vostro 5625, Vostro 16 5630, Vostro 16 5635, Vostro 16 5640, Vostro 7620, XPS 13 9315 2-in-1, XPS 13 9315, XPS 13 Plus 9320, XPS 13 9340, XPS 14 9440, XPS 15 9520, XPS 15 9530, XPS 16 9640, XPS 17 9720, XPS 17 9730 ...
    Article Properties
    Article Number: 000201693
    Article Type: How To
    Last Modified: 28 Oct 2024
    Version:  10
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