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Dell EMC VxRail: VxRail Manager in emergency mode with error "[FAILED] Failed to start Security Auditing Service"

Summary: VxRail Manager boots into emergency mode with the error "[FAILED] Failed to start Security Auditing Service" due to an issue with partition /dev/mapper/storage2-volume1.

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Symptoms

  • VxRM boot into emergency mode with error: "[FAILED] Failed to start Security Auditing Service"
Error Message: "[FAILED] Failed to start Security Auditing Service"
  • If we check the partitions with df -h command, you will not find the partition /dev/mapper/storage2-volume1
Partitions with df -h command.
  • If we verify the journalctl -xb command, you will find that /dev/mapper/storage2-volume1 failed to start the file system check.
/dev/mapper/storage2-volume1 failed to start the file system check.
  • Some of the other /dev/mapper/storageX-volume1 partitions depend on /dev/mapper/storage2-volume1 and since the Security Auditing Service requires to have access to /var/log/audit, and this path is not available, the service cannot start.
Filesystem		        Mounted on
/dev/mapper/storage1-volume1	/home
/dev/mapper/storage2-volume1	/var
/dev/mapper/storage3-volume1	/var/log/audit
/dev/mapper/storage4-volume1	/var/lib
/dev/mapper/storage5-volume1	/data/store2
/dev/mapper/storage6-volume1	/var/lib/pgsql

The service cannot start as the Security Auditing Service requires access to /var/log/audit.
 

Cause

  • File system issues in /dev/mapper/storage2-volume1 partition mounted on /var caused that the Security Auditing Service cannot start.

Resolution

In order to fix this problem, you must follow these steps:
  • Run the e2fsck -y command to the /dev/mapper/storage2-volume1 partition.
vxrm:~ # e2fsck -y /dev/mapper/storage2-volume1
You should see that the partition was fixed.
Running the e2fsck -y command to the /dev/mapper/storage2-volume1 partition, fixes the problem.
  • Reboot the VxRail Manager VM
vxrm:~ # reboot
  • VxRail Manager should boot correctly after the reboot.
  • If after reboot the VxRM fails again with another partition, please check the journalctl -xb command again in order to confirm which partition is still affected (usually one of the partitions that depend on /var)
Filesystem		        Mounted on
/dev/mapper/storage2-volume1	/var
/dev/mapper/storage3-volume1	/var/log/audit
/dev/mapper/storage4-volume1	/var/lib
/dev/mapper/storage6-volume1	/var/lib/pgsql
  • Run the e2fsck -y in the new affected partition
vxrm:~ # e2fsck -y /dev/mapper/storage4-volume1
 

Affected Products

VxRail Appliance Family, VxRail Appliance Series