Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000196777

Inspiron 5301 Has an Intel Optane Error Message After Updating to BIOS Version 1.8.0

Summary: Information about an Intel Optane error after updating the BIOS.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

A message about a SMART event or Degraded drive health.

Cause

Drivers are mismatched.

Resolution

Intel Optane Error

While using an Inspiron 5301 and the Intel Optane feature, you may see an error in the Intel Software after updating your BIOS to version 1.8.0. The error will indicate the Optane Drive is as risk, or has a SMART Event, and the drive health will also show Degraded (Figure 1 and 2).
Intel Memory Storage Tool Degraded
Figure 1

Intel Optane Memory and Storage Managment
Figure 2


Back to Top

Solution

This error is generated due to a driver mismatch between the BIOS and Optane drivers.

Dell is aware of this and working toward a BIOS solution to resolve this issue. Currently, the fix is expected to be in BIOS version 1.16.0 and with an ETA of May 2022 for release.


Back to Top

Article Properties

Affected Product

Inspiron 5301

Last Published Date

01 Apr 2022

Version

2

Article Type

Solution

Back to Top