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Inspiron 5301 Has an Intel Optane Error Message After Updating to BIOS Version 1.8.0

Summary: Information about an Intel Optane error after updating the BIOS.

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Symptoms

A message about a SMART event or Degraded drive health.

Cause

Drivers are mismatched.

Resolution

Intel Optane Error

While using an Inspiron 5301 and the Intel Optane feature, you may see an error in the Intel Software after updating your BIOS to version 1.8.0. The error will indicate the Optane Drive is as risk, or has a SMART Event, and the drive health will also show Degraded (Figure 1 and 2).
Intel Memory Storage Tool Degraded
Figure 1

Intel Optane Memory and Storage Managment
Figure 2


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Solution

This error is generated due to a driver mismatch between the BIOS and Optane drivers.

Dell is aware of this and working toward a BIOS solution to resolve this issue. Currently, the fix is expected to be in BIOS version 1.16.0 and with an ETA of May 2022 for release.


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Affected Products

Inspiron 5301
Article Properties
Article Number: 000196777
Article Type: Solution
Last Modified: 01 Apr 2022
Version:  2
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000196777
Article Type: Solution
Last Modified: 01 Apr 2022
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.