NetWorker: Unable to load drivers during NetWorker BMR wizard

Summary: During a Bare Metal Recovery (BMR) performed through NetWorker, unable to load any operating system drivers, such as Network or Disk Drivers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The following error is observed from the NetWorker Bare Metal Recovery (BMR) wizard:
Unable to load the disk driver 'E:\Windows Server 2016\amd64\vioscsi.inf'
X:\windows\system32\drvload.exe process returned error:The system cannot find the path specified.
 
image.png

Cause

The NetWorker BMR wizard is not able to fetch the drivers or upload the drivers. For example, WinPE is not supported with DISK Driver vioscsi.inf. The driver can be manually loaded.

Resolution

Note: Loading system drivers must be performed by VM or operating system team. 

Manually load drivers using the drvload command.

Scenario

A Virtual CD Disk has been attached to the VM and location was assigned as E:\.
  1. From BMR Wizard terminal, go to E:\ location using "cd" command:
cd E:\driver_location
  1. Load drivers using drvload command:
drvload driver_name.inf
  1. Afterwards click the "refresh list" option to refresh the drivers.

Affected Products

NetWorker, NetWorker Series
Article Properties
Article Number: 000195424
Article Type: Solution
Last Modified: 09 Mar 2022
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.