VxRail: How to collect the VxRail Manager log bundle on VxRail 4.7.x, 7.x and 8.x
Summary: This article provides information about how to collect the VxRail Manager log bundle on VxRail version 4.7.x and 7.x, 8.x, or using command line.
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Instructions
How to collect VxRail Manager logs using vCenter UI on VxRail 4.7.x and 7.x code releases:
8. Once the log is generated, the button Download becomes available and should be used for downloading locally.
How to collect VxRail Manager logs using vCenter UI on VxRail 8.x code releases:
Collecting VxRail Manager log using command line: If the vCenter UI is unavailable, logs can also be collected using the command line:
1. Log in to vCenter using administrator account.
2. Select the target VxRail cluster.
3. Move to Configure and select the VxRail plug-in section.
4. Choose the Troubleshooting subsection.
5. Click Create.
2. Select the target VxRail cluster.
3. Move to Configure and select the VxRail plug-in section.
4. Choose the Troubleshooting subsection.
5. Click Create.
6. Select VxRail Manager.
NOTE: If hardware and or platform logs are also required, tick accordingly.
7. Click Generate.
8. Once the log is generated, the button Download becomes available and should be used for downloading locally.
How to collect VxRail Manager logs using vCenter UI on VxRail 8.x code releases:
1. Log in to vCenter using administrator account.
2. Select the target VxRail cluster.
3. Move to Configure and select the VxRail plug-in section.
4. Choose the Support subsection and the Troubleshooting tab.
5. Click Create.
6. Select VxRail Manager logs.
7. Click Generate.
2. Select the target VxRail cluster.
3. Move to Configure and select the VxRail plug-in section.
4. Choose the Support subsection and the Troubleshooting tab.
5. Click Create.
6. Select VxRail Manager logs.
NOTE: If hardware and or platform logs are also required, tick accordingly.
7. Click Generate.
Collecting VxRail Manager log using command line: If the vCenter UI is unavailable, logs can also be collected using the command line:
- Login as mystic on the VxRail Manager using SSH
- Switch to the root user:
- Switch to the root user:
mystic@vxrail:-> su root- Perform the command to generate a log bundle:
vxrail:/home/mystic # /mystic/generateLogBundle.py -v
- Once a log is generated, the path of the collection is printed on the screen.
- If the bundle creation fails, review /var/log/mystic/dc.log.
- Usually it puts the bundle in /tmp/mystic/dc/.
Additional Information
This article contains instructions on how to generate a VxRail support log bundle either through the VxRail Plugin UI using vCenter or using command line.
See this published video:
See this published video:
Affected Products
VxRail, VxRail Appliance Family, VxRail SoftwareArticle Properties
Article Number: 000190671
Article Type: How To
Last Modified: 13 Aug 2024
Version: 10
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