Article Number: 000185672

Installation of SupportAssist OS Recovery couldn’t complete because of partitioning failure

Summary: How to install SupportAssist OS Recovery.

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Instructions

Launch OSRecoveryPartitioning Tool.exe located under “C:\Program Files\DELL\SARemediation\plugin\utilities\”.
Wait until tool analyze current partitions. (Figure 1)

(Figure 1 Analyzing partitions)
If installation service is not available, you will get the following message. In this case, reinstall the SupportAssist OS Recovery Plugin, and then relaunch partitioning tool.(Figure 2)

(Figure 2 Installation service not available)
If partitioning is possible then will get the following message. Click “Start Partitioning” to continue.(Figure 3)

(Figure 3 Partitioning is needed)
Partitioning process should take between 3~5 minutes to complete.(Figure 4)

(Figure 4 Partitioning progress)
If partitioning fails, please collect logs using LogCollectionTool.exe under “C:\Program Files\DELL\SARemediation\plugin\”.(Figure 5)

(Figure 5 Partitioning failed)
If partitioning is successful you will get the following message.(Figure 6)

(Figure 6 OS recovery can be installed)