Dell U4021QW Monitor Connected to Gaming Console or Blu-ray Player Shows Blank Screen
Summary: This article provides information about the U4021QW monitor getting a blank screen when connected to gaming console.
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Symptoms
Blank Screen on Dell U4021QW Monitor
When U4021QW monitor is connected to Gaming console (Such as PS4, Xbox) or Blu-Ray Player through HDMI port, gets blank screen.
Affected Products
- All gaming consoles and Blu-Ray Player
- Dell U4021QW Monitor
Cause
Gaming consoles and Blu-Ray Player devices do not support EDID 3 block.
Resolution
Switch to Lower Primary Resolution
Adjust the display settings to a lower screen resolution. See instructions below.
- Press the joystick button to launch the OSD main menu.
- Move the joystick to select input source.
Figure.1 UltraSharp 40 OSD Menu: Input Source settings. - Move the joystick up or down to select HDMI 1/HDMI 2, press and hold the joystick 8 seconds, and the following message appears:
Figure.2 Prompt to switch to lower Primary resolution for HDMI - Select Yes to switch from HDMI 2.0 (default) to HDMI 1.4.
Additional Information
Related Articles
Products
Dell U4021QWArticle Properties
Article Number: 000182912
Article Type: Solution
Last Modified: 28 Oct 2024
Version: 6
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