The failures have been seen on drives listed below: The root cause has been identified and can be resolved in a firmware updated on the drive. The firmware for each specific drive is listed below.
It is recommended to upgrade the HDD firmware as soon as possible.
After a drive failure, the only option is to replace the drive.
Internal Code Name | Model | FF | Speed | Type | Sectors | RPM | Capacity | Dell Part Num | Previous Firmware | Recommended Firmware |
Megalodon | ST2000NM0023 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 2TB | 1P7DP | GS14 | GS15 |
Megalodon | ST4000NM0023 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 4TB | 529FG | GS14 | GS15 |
Megalodon | ST3000NM0023 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 3TB | 55H49 | GS14 | GS15 |
Megalodon | ST1000NM0023 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 1TB | FNW88 | GS14 | GS15 |
Megalodon | ST4000NM0023 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 4TB | 6P85J | GSFA | GSFB |
Megalodon | ST500NM0003 | 3.5 | 3Gbps | SATA | 512n | 7.2k | 500GB | 2R42K | GA0F | GA10 |
Megalodon | ST2000NM0033 | 3.5 | 3Gbps | SATA | 512n | 7.2k | 2TB | 55FX5 | GA0F | GA10 |
Megalodon | ST1000NM0033 | 3.5 | 3Gbps | SATA | 512n | 7.2k | 1TB | T4XNN | GA0F | GA10 |
Megalodon | ST3000NM0033 | 3.5 | 3Gbps | SATA | 512n | 7.2k | 3TB | THGNN | GA0F | GA10 |
Megalodon | ST4000NM0033 | 3.5 | 6Gbps | SATA | 512n | 7.2k | 4TB | 9PR63 | GA6C | GA6E |
Megalodon | ST2000NM0033 | 3.5 | 6Gbps | SATA | 512n | 7.2k | 2TB | PCH77 | GA6C | GA6E |
Megalodon | ST1000NM0033 | 3.5 | 6Gbps | SATA | 512n | 7.2k | 1TB | W69TH | GA6C | GA6E |
Makara | ST2000NM0005 | 3.5 | 12Gbps | SAS | 512n | 7.2k | 2TB | R7FKF | MS05 | MS06 |
Makara | ST6000NM0034 | 3.5 | 6Gbps | SAS | 512n | 7.2k | 6TB | NWCCG | MS2D | MS2E |
Makara | ST6000NM0095 | 3.5 | 12Gbps | SAS | 512e | 7.2k | 6TB | MM81X | DE23 | DE24 |
Makara | ST4000NM0005 | 3.5 | 12Gbps | SAS | 512n | 7.2k | 4TB | XWM1W | MS05 | MS06 |
Specific steps to update the HDD firmware above can be found in the following locations:
MD3xxx (using MDSM)
Direct Attach JBOD (using SHMCLI)