Roxio Easy Media Creator 10.2 Installation Errors

Problem Description:
Customer May report the Following issues:
·         When customer tries to launch Roxio Easy Media Creator they get the following error message: "The certificate file is missing or has been corrupted. Please re-install it."
    
·         When trying to install Roxio Easy Media Creator 10 customer reports an error message "Installation Error Code: 0012"
    
·         Trial Version of this product has expired.
    

Troubleshooting:
·         The certificate file is missing or has been corrupted. Please re-install it.

If the following error message displays when you try to open Roxio Creator, the certificate file has been corrupted. Delete the certificate file and then open Roxio Creator.
Deleting the certificate file

If the certificate file has been corrupted, you must delete the file. The next time you open Roxio Creator Basic, a new version of the certificate file is automatically created, allowing the program to run. Use the following steps to delete the corrupted certificate file:
   1. Click Start and then click Computer .
   2. Double-click the C: Drive.
   3. Set Windows to view hidden system files:
          * From the explorer window press the Alt key to view the file menu.
          * Click Tools , and then select Folder Options .
          * Select the View tab.
          * Select Show hidden files and folders , and then click OK .
   4. Double-click ProgramData , and then double-click Sonic .
   5. Right-click sarlicense9 , and then select Delete .
   6. In the Delete File window, click Yes to move the file to the Recycle Bin.


You can now open Roxio Creator. If problem persists then a clean installation must be done. For this follow the steps below.

·         Installation Error Code: 0012 or Trial Version of this product has expired.
The following steps will completely remove any Roxio and Sonic software from your computer.
 Follow the instructions below to use the Microsoft Cleanup Utility to remove Roxio and Sonic software:
Clean Install Instructions for Creator 9 & 10 on Windows Vista
Download the Microsoft Windows Installer Clean Up Utility to your desktop and install to remove Roxio and Sonic software.
·         Click here to go to the download page.
·         Scroll down to and click on Download the Windows Installer Cleanup Utility package now.
·         Click on Save and choose to save it on your Desktop.
·         On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install
·         Click on Start -> All programs -> Windows Install Clean up
·         Select Roxio Easy Media Creator, DirectXInstallService, and any entry started with Roxio or Sonic.
·         Click on Remove.


Delete these folders from your hard drive.

	Note:
	When trying this step you may receive a message that a "file is in use". Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that "Username" referred to below is the name you use when logging into Windows Vista.

C:\Program Files\Roxio
C:\Program Files\Common Files\Roxio Shared
C:\Users\Username\App Data\Local\Roxio
C:\Users\Username\App Data\Roaming\Roxio
Empty the recycle bin once the steps above are completed.

Remove these keys from the registry:
Registry Edit instructions for HKEY_CURRENT_USER folder:
·         Click on Start --> Type "regedit" in the Search field and press Enter on your keyboard.
·         Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.
·         Locate the Software folder.
·         Locate the Roxio folder.
·         Right click on Roxio and click delete.
·         Do the same for the Sonic folder (if present).
·         Close the HKEY_CURRENT_USER folder.
Registry Edit instructions for HKEY_LOCAL_MACHINE folder:
·         Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.
·         Locate the Software folder
·         Locate the Roxio folder
·         Right click on Roxio and click delete.
·         Do the same for the Sonic folder (if present).
·         Close the HKEY_LOCAL_MACHINE folder.

Restart the computer then reinstall Easy Media Creator.
 

	Note:
	When launching Easy Media Creator for the first time after reinstalling make sure the system is not connected to the internet.

Once the application is launched offline (without an active internet connection) then the product registration wizard may pop up.  On Product registration form; Decline to register the product when prompted.

More Information:
Roxio KB: Clean Install Instructions for Creator 9 & 10 on Windows Vista