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Alienware X51 R3 Freezes When Booting or Opening Programs

Summary: Alienware X51 R3 systems may freeze randomly when booting into Windows or also when trying to open a program or application.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

SLN301865_en_US__1iC_aw_alienhead_mr_v1 Description   This is due to a problem with the USB 3.1 Driver.
   

Supported Systems:

 
  Alienware X51 R3            
 

Solution

  1. Turn the system Off

  2. Disconnect all USB devices

  3. Connect your mouse and keyboard to the USB 2.0 Ports

    SLN301865_en_US__2img-x51r3-USB2_0-mr-v1

  4. Turn On the system

  5. Uninstall the ASMedia USB 3.1 driver from Programs and Features

  6. Download and Install the ASMedia USB 3.1 driver

  7. Reconnect all your USB devices.

  8. Update the system Bios to version 1.2.6 or higher

If the issue continues, please do the following:

  1. Turn the system on
  2. As the system turns on start tapping the F2 Key to access the system BIOS
  3. Once in the BIOS, go to the Advanced tab
  4. Go to Integrated Devices
  5. Go to PCIE Gen3 and press Enter
  6. Select Disable and press Enter
  7. Press F10 to save and exit

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

   SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution

 
Out of Warranty support  Out of warranty? Click here, enter your Service Tag, and view our offers. 
 
Offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable

Affected Products

Alienware X51 R3
Article Properties
Article Number: 000178417
Article Type: Solution
Last Modified: 08 Jun 2024
Version:  6
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