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Alienware Area 51m: No sound from the internal speakers

Summary: Resolving an issue with no sound heard while using the Alienware Area 51m's internal speakers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

SLN316374_en_US__1iC_aw_alienhead_mr_v1 Description  

The following article deals with resolving no sound heard when using the Alienware Area 51m's internal speakers.
   

Affected Systems:

 
  Alienware Area 51m
 

 

No Sound from Alienware Area 51m

 

Some people have reported that there is no sound coming from the internal speakers of the Alienware Area 51m system. During the ePSA diagnostics no sound is heard from the internal speakers either.


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Cause

Dell's Engineering department have identified it as an issue with an older BIOS revision.

Resolution

Keeping your system updated with the latest drivers and firmware would resolve this issue. Alternatively update the BIOS to the most recent revision available on the Dell Support site.

  1. Update the BIOS to the latest revision:

    1. Go to the Dell Support Site

    2. Enter the service tag or express service code to get drivers specific to how the system shipped

      Alternatively you can choose the Alienware Area 51m from the product list to get a general list of drivers for that system

    3. Click on the Drivers and Downloads drawer in the menu

    4. Ensure you have the correct operating system set

    5. Select BIOS from the category dropdown

    6. Locate the System BIOS version 1.5.0 or newer

    7. Click on the download link and follow the online instructions

Note: Your system will restart while it flashes your BIOS to the most recent revision. Best Practice is to have the system connected to a reliable source of power throughout this update.
 


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Affected Products

Alienware Area-51m
Article Properties
Article Number: 000178207
Article Type: Solution
Last Modified: 14 Jun 2021
Version:  5
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