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Before opening an Incident: Gathering logs from your Operating System

Summary: For troubleshooting issues on the level of installed operating systems, it is necessary to analyse system logs, and here you find how to gather these.

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Symptoms

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Gathering logs from your OS

When something has gone wrong in your Operating System and you need help, the support logs are key to successfully diagnose and solve the issue. As different operating systems can require different ways of gathering logs, you will find links below with instructions for the different operating systems.

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Cause

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Resolution

  1. Dell article 129295, Gathering logs for advanced troubleshooting on PowerEdge servers (and more)
  2. Dell article 179552, Gathering support logs in Red Hat Enterprise Linux 
  3. Dell article 179558, Gathering support logs in ESX/ESXi 
  4. Dell article 120770, Gathering Support Logs in SUSE

Affected Products

Microsoft Windows Small Business Server 2011 Essentials, Microsoft Windows Small Business Server 2008, Microsoft Windows 2008 Server R2, Microsoft Windows 2008 Server Service Pack 2, Microsoft Windows 2012 Server, Microsoft Windows 2012 Server R2 , SUSE Linux Enterprise Server 11, SUSE Linux Enterprise Server 12, Red Hat Enterprise Linux Version 5, Red Hat Enterprise Linux Version 6, Red Hat Enterprise Linux Version 7, VMware ESX 4.x, VMware ESXi 4.x, VMware ESXi 5.x ...