Symptoms
If your email address is forgotten, lost or no longer accessible, you must create a new Dell "My Account" using a current email address.
To create a new My Account on Dell.com, perform the following steps:
- Go to the My Account website.
- Select Create Account
- Fill in the required fields.
- Select Create Account at the bottom of the form.
Cause
If you know your customer and order numbers from previous transactions, you can manually update your new My Account with those numbers. To do so, performing the following steps:
- Go to the My Account website.
- Type your username and current password, and then click Sign In.
- Select your account profile in the upper right of the page, then select Account Settings.
- Under Account Settings, select Customer numbers.
- Fill in the required fields.
- Select Add Customer Number.
Resolution
For more Dell "My Account" frequently asked questions, refer to the
Dell "My Account" FAQs page.
For further assistance with your Dell "My Account", contact our Dell Customer Support experts.
Affected Products
Chromebox, Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations