AutoPlay does not pop up when CD or DVD is inserted in the drive

An AutoPlay dialog window will be displayed and shown whenever users put in a CD or DVD disc into an optical drive. AutoPlay (or Auto Run) dialog box allows users to select an action to perform on the contents on the drive from a series of menu options such as import pictures, play music media files, transfer videos, open folder to browser files etc. However, the AutoPlay dialog may ‘disappear’ or ‘go missing’ sometimes.

There are many reasons that can cause the AutoPlay (or Auto Run) feature to not work or pop up.

If you are facing the AutoPlay not appearing issue, the guide below will point you to the possible cause and where to check for the error.

1. Ensure that Shell Hardware Detection service is running
   Type services.msc in Start Search to run the Services console. Locate the Shell Hardware Detection, and ensure that the Service Status is running, and Startup Type is Automatic. If not, start the service and change the Startup Type setting accordingly.

2. Run Registry Editor (regedit), and navigate to the following registry sub key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDriveTypeAutoRun. Change the value to 145 for Auto Play to work.

1. Open the "Settings" app and click on the "Devices" icon.
2. Click on "Autoplay" on the left side and switch on "Use AutoPlay for all media and devices". (With this switched off, you will never see the Autoplay window pop up when you connect each type of media / device.)

1. Under Choose Autoplay Defaults, select the default action you want AutoPlay to perform when you connect each type of media or device. ( Choices are : "Open folder to view files ", "Import photos or videos", "Configure this drive for backup" or "Take No Action".)