Article Number: 000153038
An AutoPlay dialog window will be displayed and shown whenever users put in a CD or DVD disc into an optical drive. AutoPlay (or Auto Run) dialog box allows users to select an action to perform on the contents on the drive from a series of menu options such as import pictures, play music media files, transfer videos, open folder to browser files etc. However, the AutoPlay dialog may ‘disappear’ or ‘go missing’ sometimes.
There are many reasons that can cause the AutoPlay (or Auto Run) feature to not work or pop up.
If you are facing the AutoPlay not appearing issue, the guide below will point you to the possible cause and where to check for the error.
Ensure that Shell Hardware Detection service is running
Type services.msc in Start Search to run the Services console. Locate the Shell Hardware Detection, and ensure that the Service Status is running, and Startup Type is Automatic. If not, start the service and change the Startup Type setting accordingly.
Legacy Desktop Models, OptiPlex, G Series, Alienware, Inspiron, Latitude, Vostro, Legacy Laptop Models, Fixed Workstations, Mobile Workstations
XPS
30 Jul 2024
5
Solution