Finding ESN numbers for WWAN cards

Summary: This article provides information on locating the ESN (Electronic Serial Number) associated with a WWAN card.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

What is an ESN?

Users may have a need to locate and provide the ESN associated with their WWAN card for troubleshooting purposes with their ISP (Internet Service Provider). ESN's are used to identify a cellular device to a cellular network.

Cause

Steps to obtain the ESN based on the utility in use

Resolution

For Dell ControlPoint:

  • Open the DCP Connection Manager.
  • Click Connections, Troubleshooting.
  • Click Hardware Details. The ESN number should be listed.

 

For the Dell Broadband Utility:

  • Open the Dell Mobile Broadband Card Utility.
  • Click File on the upper menu bar.
  • Click Device Properties on the drop-down menu. The ESN should be listed.

 

Article Properties
Article Number: 000152803
Article Type: Solution
Last Modified: 04 May 2026
Version:  5
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