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IDT Audio - General Information and Troubleshooting

Summary: Information and support for the latest issues impacting IDT audio drivers.

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Symptoms

What is IDT Audio?

This program contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

Resolution

IDT Audio issues after Windows 10 upgrade

You may find that the sound is suddenly not working from your speakers or built- microphone after upgrading to Windows 10 (i.e. you cannot hear anything coming out from your computer but you can still see the bar of the sound jumping up and down).  A yellow exclamation mark may also be present when viewing the status in Device Manager - High Definition Audio Controller.

Using the normal Windows Update tool to rectify this issue may return the error - IDT Audio Device IDT High Definition Audio CODEC Error 0x8007001f

If you experience this we recommend the following options:

Update the Driver
Uninstall/Reinstall the Driver 

To Update:
  1. Go to Device Manager 
  2. Expand Sound, video and game controllers and locate your IDT High Definition Audio CODEC device.
  3. Right click on this device and choose Update Driver Software…
  4. Choose Browse my computer for driver software.
  5. Then choose Let me pick from a list of device drivers on my computer.
  6. Select High Definition Audio Device instead of IDT High Definition Audio CODEC device. Then click Next.
  7. Select Yes in the Update Driver Warning.
  8. If necessary, please restart your computer.

To Uninstall/Reinstall:
  1. Go to Device Manager 
  2. Expand Sound, video and game controllers and locate your IDT High Definition Audio CODEC device.
  3. Right click IDT High Definition Audio CODEC and select Uninstall.
  4. Select OK when the confirmation window pops up. 
  5. Restart your computer after this change
  6. Visit the Dell Drivers and Downloads page for your system and reinstall the driver from the Audio section. 

SLN305871_en_US__1Audio(1)   Visit our Audio and Speakers site for more information and support.