Problems navigating support.dell.com may be related to Premier site login
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Symptoms
This article contains information regarding "Problems navigating Dell Support may be related to Premier site login".
Reports of errors downloading files or viewing articles on Dell Support
Some dell website users have described issues using dell websites including inability to download files and access knowledge base documents. When checked by support or other users, issue does not occur.
Log out of your Dell Premier Account
It has been discovered that many of these issues may be associated with a Dell Premier Account login. If you encounter these issues while logged in as a Dell Premier Account user, try logging out of the premier account and see if you can then access the item you were unable to open before.
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Article Properties
Article Number: 000146236
Article Type: Solution
Last Modified: 21 Feb 2021
Version: 3
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