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PowerEdge: How to Collect Logs for VRTX Switch R1-2210 and R1-2401

Summary: Steps and links to help you understand and collect logs in the VRTX Switch R1-2210 and R1-2401.

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Instructions


Logs 

 
Logs note and capture information about how a device is running. Collecting logs to analyze, troubleshoot and debug any issues that may be encountered can highlight both the reasons for device behavior and the appropriate solution. Full instructions for collecting VRTX Switch R1-2210 and R1-2401 logs can be found in this article.

 

Capture

To obtain the logs from the R1-2210 or R1-2401 VRTX Switch the saved output from an SSH connection to the switch is required. PuTTY is an SSH and telnet client used to directly access the Switch in order to perform the procedures below. You can download PuTTY here. 

Follow the procedures below:
  1. After opening PuTTY, navigate to the Session tab. In the Logging tab, select All session output and browse for a destination of that log file.
    SLN316826_en_US__1image(9636)
    Figure 1: PuTTY Configuration Screen

     
  2. Insert the IP (or Host Name) of the Management from the affected Switch and choose Telnet as connection type. Click Open.
    SLN316826_en_US__2SWTLog2(1)
    Figure 2: PuTTY Configuration Screen

     
  3. Now login to the Switch console.
    Login as: root
    Standard User Name: root
    Standard Password: calvin
    SLN316826_en_US__3image(9638)
    Figure 3: Switch Console Login

     
  4. Here you should see the type of the Switch as root source.
    Type show tech-support and press Enter. (Please do not copy-paste the command, type it in manually)
    SLN316826_en_US__4SWTLog4
    Figure 4: Switch Console - Insert command

     
  5. The output can take some time to generate. After the prompt is shown again, type exit to leave the SSH session.
    SLN316826_en_US__5SWTLog5
    Figure 5: Switch Console - Exit Connection

     
  6. The output file will be available at the location previously selected. 
    SLN316826_en_US__6SWTLog6
    Figure 6: PuTTY output log

    The file can be read with a text editor like Notepad++ or similar editors to check the general health of the Switch.
 

Further Information

  • PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform. PuTTY is open source software that is available with source code and is developed and supported by a group of volunteers. It is not a Dell Technologies tool.

Affected Products

POWEREDGE VRTX