Logs note and capture information about how a device is running. Collecting logs to analyze, troubleshoot and debug any issues that may be encountered can highlight both the reasons for device behavior and the appropriate solution. Full instructions for collecting VRTX Switch R1-2210 and R1-2401 logs can be found in this article.
To obtain the logs from the R1-2210 or R1-2401 VRTX Switch the saved output from an SSH connection to the switch is required. PuTTY is an SSH and telnet client used to directly access the Switch in order to perform the procedures below. You can download PuTTY here.
Follow the procedures below:
After opening PuTTY, navigate to the Session tab. In the Logging tab, select All session output and browse for a destination of that log file. Figure 1: PuTTY Configuration Screen
Insert the IP (or Host Name) of the Management from the affected Switch and choose Telnet as connection type. Click Open. Figure 2: PuTTY Configuration Screen
Now login to the Switch console. Login as: root Standard User Name: root Standard Password: calvin Figure 3: Switch Console Login
Here you should see the type of the Switch as root source. Type show tech-support and press Enter. (Please do not copy-paste the command, type it in manually) Figure 4: Switch Console - Insert command
The output can take some time to generate. After the prompt is shown again, type exit to leave the SSH session. Figure 5: Switch Console - Exit Connection
The output file will be available at the location previously selected. Figure 6: PuTTY output log
The file can be read with a text editor like Notepad++ or similar editors to check the general health of the Switch.
PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform. PuTTY is open source software that is available with source code and is developed and supported by a group of volunteers. It is not a Dell Technologies tool.
Affected Products
POWEREDGE VRTX
Article Properties
Article Number: 000145191
Article Type: How To
Last Modified: 22 Aug 2024
Version: 5
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Article Properties
Article Number: 000145191
Article Type: How To
Last Modified: 22 Aug 2024
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.