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Latitude 7350 2-in-1: Diagnostics and Indicators

Summary: This article takes you through the diagnostic indicator LEDs for the Latitude 7350 2-in-1 which are unique to the computer.

This article applies to   This article does not apply to 

Symptoms

This article takes you through the diagnostics and LED indicators available on your Latitude 7350 2-in-1.


Table of Contents:

  1. Diagnostics and LED Indicators
  2. Diagnostics
  3. LED Indicators

Cause

Not applicable

Resolution

Diagnostics and LED Indicators

 

The diagnostics and LED indicators are important on any computer. They are useful both in keeping up with the running status of your computer battery and AC adapter, and as a handy troubleshooting tool.

As this computer is a tablet with a removable keyboard dock, the only diagnostic LED is the battery LED. Below are instructions about how to enter the ePSA diagnostics and what the battery LED can do.


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Diagnostics

 

The Dell Enhanced Pre-boot System Assessment (ePSA) diagnostics performs a check of your hardware to ensure that all devices are functioning correctly. The ePSA is embedded with the BIOS.

Features of the ePSA

 

The embedded diagnostics provide options for particular devices or device groups allowing you to:

  • Run tests automatically or in an interactive mode.
  • Repeat tests.
  • Display or save test results.
  • Run thorough tests to introduce additional test options to provide extra information about the failed devices.
  • View status messages that inform you if tests are completed successfully.
  • View error messages that inform you of problems encountered during testing.
 

Launching the ePSA

 
  1. Power on the Latitude laptop.
  2. Tap F12 rapidly during the startup as the Dell logo appears.
  3. On the boot menu screen, select the Diagnostics option. The ePSA window is displayed, listing all devices detected in the laptop.

However, if the tablet unit is undocked:

  1. Power on the tablet.
  2. When the Dell logo is displayed, press the Volume Up button located on the right side of the tablet. The Boot Menu screen displays.
  3. Use the Volume Up button to navigate the option to Diagnostics and press Volume Down to select. The ePSA utility window is displayed, listing all devices detected in the laptop.
 

Testing Devices using ePSA

 
Note: Some tests for specific devices require your interaction. Always verify that you are present at the computer terminal when the diagnostic tests are performed.
 
Note: Mouse movement is nonactive when the test is in progress.
 

The ePSA starts running the quick test automatically on all the detected devices without waiting for user input.

To select a specific device to test, user can press Esc to stop the testing.

For more information, reference Resolve Hardware Issues With Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).


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LED Indicators

 

Battery Charge Light

 

The battery status lights are located in the following locations:

  1. Top-left corner of the keyboard base

Keyboard Base Battery LED

Figure 1: Keyboard Base Battery LED

  1. Top-right side of the tablet located next to the power button

Tablet Battery LED

Figure 2: Tablet Battery LED

The battery charge lights turn white or amber to indicate the remaining battery charge. The LED on the keyboard base indicates a dock-only charge status, and the LED on the tablet indicates a tablet-only charge status.

 
LED Behavior Battery State
Solid white The battery is charging.
Off The battery is not charging, either no AC adapter is connected or the battery is fully charged.
Amber color on momentarily
  • The LED is solid amber for 2 seconds and then changes to solid white. This is an indication that the computer cannot turn on with the current state of charge, but the battery is being charged.
  • The tablet does not turn on.

You can check the exact battery charge level by booting to the operating system. The battery icon displayed on the screen is one of those shown in the table below.

 
Battery Icon Description
Battery charged icon The battery is fully charged.
Battery charging with AC power icon The battery is charging with AC power.
Running on battery icon Your tablet is running on battery power, and the battery is discharging.
Plugged in but no battery or battery is not working correctly icon The tablet is plugged in, and either no battery is detected, or the battery is not working correctly.
Low battery icon The battery is at low level.
Critically low power icon The battery is at critically low power.
 
Note: If what you see on your Latitude 7350 does not match what is listed here, contact Technical Support.
  Contact Us  


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Affected Products

Latitude 7350 2-in-1 (End of Life)
Article Properties
Article Number: 000145020
Article Type: Solution
Last Modified: 06 Jul 2023
Version:  5
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