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Article Number: 000144809

How to create a RAC Dump / Dumplog from a VRTX or M1000e

Summary: This article gives details on how to create a dumplog from a VRTX or M1000e using PuTTY.

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Article Content

Symptoms

Logs note and capture information on how a device is running. Collecting logs to analyze, troubleshoot and debug any issues that may be encountered can highlight both the reasons for device behaviour and the appropriate solution. A RAC dump is required for the analysis of faults and issues of M1000e or VRTX chassis or single modular server. The RAC dump collects the hardware log of the M1000e or VRTX, firmware levels, voltage, current values and hardware configuration of the chassis.

 

NOTE: To accomplish the RAC dump, the M1000e must have the CMC version 1.20 or higher. The VRTX does not require a minimal version.

 

In order to create the RAC Dump you will require PuTTY. PuTTY is an open source SSH and telnet client, developed for the Windows platform. You can download PuTTY here.

 

Cause

Not Applicable

Resolution

Once PuTTY has been downloaded and installed, please follow the steps below to create the dumplog.
 
  1. Open PuTTY and activate the logging.
    SLN316532_en_US__2CMC Dump PuTTY Config 1

     
  2. Select Session, specify the host DNS name or IP address, and then click Open.
    SLN316532_en_US__3CMC Dump PuTTY Config 2

     
  3. Enter the following commands one after the other:
    racadm racdump
    dumplogs
    racadm getversion -b
    racadm getversion -c 
    racadm getversion -l
    SLN316532_en_US__4CMC Dump PuTTY Config 3
    Other supported commands can be found here:
    http://support.dell.com/support/edocs/software/smdrac3/cmc/cmc1.20/en/ug/html/a-clisub.htm#wp1208792

     
  4. After executing the commands as described, close the PuTTY window and navigate to the created text file (in the example: c:\cmclog.txt). The RacDump will be saved here as a PuTTY session text file.
 

Article Properties

Affected Product

PowerEdge M1000E, POWEREDGE VRTX

Last Published Date

20 Mar 2024

Version

4

Article Type

Solution

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