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Dell PowerEdge: R440 or R540 iDRAC9 error: "Fan1 presence unknown"

Summary: System Board Fan1 Reading N/A Min N/A Max N/A ...

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Symptoms

iDRAC9 may report an unknown System Board Fan1 presence in R440 and R540 PowerEdge Servers after iDRAC9 has been reset.
 

System Board Fan1 Reading N/A Min N/A Max N/A ...


SLN310032_en_US__1R540-Fan1-Missing

 

Impacted Configurations:

 

  • R440 10HDD Backplane Configuration with Redundant Power Supplies
  • R540 12HDD Front Backplane Configuration with Redundant Power Supplies
 

Solution

Dell EMC Engineering is aware of this issue. The iDRAC9 firmware 3.30.30.30 will correct the condition that triggers this behavior. In the meantime, the impacted server will need to be cold or warm rebooted to correct this condition. This issue is only present after iDRAC9 reboot.

To download the latest iDRAC version for your PowerEdge, please check the Dell.com/Support or this article.

 

Cause

Dell EMC

Resolution

Dell Technologies

Affected Products

PowerEdge R440, PowerEdge R540
Article Properties
Article Number: 000144016
Article Type: Solution
Last Modified: 23 Feb 2021
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000144016
Article Type: Solution
Last Modified: 23 Feb 2021
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.