Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

SuperSpeed USB 3.0 Docking Station D3000, D1000, & D3100 USB 3.0 Docking Stations Do Not Provide DC System Power

Summary: Dell D1000, D3000, or D3100 USB 3.0 Docking Station, the AC adapter only provides power to the dock, not the attached system.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

No Power Provided to Docked System

When using a Dell SuperSpeed USB 3.0 Docking Station (D3000), D1000, & D3100 USB 3.0 Docking Station with your laptop system you must use the AC power adapter attached to the system to charge the battery and power the system. If no AC adapter is connected to the system, then it runs off of battery power until exhausted and the system shuts down.

Cause

The AC power adapter for the Dock only provides power to the dock, not the attached system.

Resolution

Solution

This is working within the design specification of the SuperSpeed USB 3.0 Docking Station (D3000), D1000, & D3100 USB 3.0 docks.

These docks were not designed to provide DC power to the system using the USB 3.0 connection to the system.

Note: Newer USB Type-C docks such as the Dell D6000 series, WD15, WD19 series USB 3.0 docks have this function along with the Dell TB16 Thunderbolt 3 dock.

Affected Products

Dell Dual Video USB3.0 Docking Station D1000, Dell SuperSpeed USB 3.0 Docking Station, Dell USB3.0 dock D3100
Article Properties
Article Number: 000143100
Article Type: Solution
Last Modified: 06 Feb 2023
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.