Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

How to Use and Troubleshoot the Dell U2417Hwi Monitor

Summary: Learn how to setup and use Dell U2417Hwi monitor. Find troubleshooting instructions for common video or display issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Article Summary: This article helps you find information about your Dell U2417Hwi Monitor like how to setup the monitor, how to use the monitor and some common troubleshooting methods to resolve the most common monitor related issues.

Table of Contents:

  1. Key Features of Dell U2417Hwi Monitor
  2. Monitor Specifications
  3. Setting Up Your Dell U2417Hwi Monitor
  4. Using the On-Screen Display (OSD) Menu
  5. Dell LCD Monitor Pixel Guidelines
  6. Reset to Factory Settings
  7. How to run the Monitor Self-Test?
  8. How to run the Built-In Diagnostics?
  9. Troubleshooting
  10. Documentation
  11. Frequently Asked Questions

Key Features of Dell U2417Hwi Monitor

The Dell Wireless Monitor enables your laptop computer, tablet & smartphone devices to display your screen image via Wi-Fi Direct interface. When you connect the laptop, tablet & smartphone to the Dell Wireless Monitor, you can access the mouse & keyboard connected to the monitor to control the device (laptop, tablet or smartphone).

  • Wirelessly connect two mobile devices (Windows laptop + Android smartphone/tablet) on a single large screen.
  • Simultaneously display content from two mobile devices and edit with a single keyboard and mouse.
  • Conveniently transition your tasks wirelessly between mobile devices and a monitor screen with ease.
  • Wireless connectivity via IEEE 802.11 ac, Bluetooth, and Miracast
  • Full HD resolution, 1920 x 1080 at 60 Hz
  • Full screen support for lower resolutions
  • Screen rotation up to 90 degrees
  • Wireless Charging for mobile devices on select Dell wireless monitors
Back to Top

Monitor Specifications

This section provides some specifications of the Dell U2417Hwi Monitor. For more information about the Dell U2417Hwi Monitor, refer to the User's Guide at the Dell Support website.

Description Specification
Screen type Active matrix - TFT LCD
Contrast ratio 1000 to 1 (typical)
2M to 1 (typical Dynamic Contrast On)
Maximum preset resolution 1920 x 1080 at 60 Hz
Wireless Standard 802.11 ac
Frequency Band 2.4GHz, 5GHz - Concurrent
Connectivity WiFi Direct, Screencast
Ports HDMI
USB 3.0
Wireless Charging Base Not available on Dell U2417HWi Monitor

Back to Top

Setting Up Your Dell U2417Hwi Monitor

This section provides information on How to Setup Your Monitor.

  • Attaching the Stand - Refer to the Setting Up The Monitor section in the User's Guide on Connecting the Stand to your Dell U2417Hwi Monitor.
  • Connecting the Monitor - Refer to the Dell knowledge base article Guide to Dell Wireless Monitors. Alternatively, you can also refer to the Setting Up The Monitor in the User's Guide for your Dell U2417Hwi Monitor.
  • Ports & Connectors - Refer to the User's Guide for your Dell U2417Hwi Monitor for more information on the Ports & Connectors available on your Dell U2417Hwi Monitor.
  • Mirror your device to the monitor wirelessly - Refer to the Dell knowledge base article Guide to Dell Wireless Monitors Dell knowledgebase article for more information.
Back to Top

Using the On-Screen Display (OSD) Menu

The Dell U2417HWi Monitor has two menus to setup and change the settings of the monitor - Home Screen and On-Screen Display (OSD) menu.

Home Screen of the Dell U2417HWi monitor, allows you to identify the name (SSID) of the wireless monitor and change settings like wireless frequency band, renaming the monitor, enabling dual device connectivity, performing a factory reset and checking the firmware version of the monitor.

To access the Home Screen settings:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click on the gear icon on the top-right corner to access the settings.
Home Screen
Figure 1: Home Screen
  Description
Number Caption 1 Monitor name
Number Caption 2 Settings icon
Number Caption 3 Dell Wireless Monitor application URL
 

For more information on Using the On-Screen Display (OSD) Menu using the buttons on the monitor, refer to the Operating Your Monitor section in the User's Guide for Dell U2417Hwi Monitor.

Back to Top

Dell LCD Monitor Pixel Guidelines

For more information refer to Dell LCD Monitor Pixel Guidelines knowledge base article.

Back to Top

Reset your Dell U2417Hwi Monitor to Factory Settings

To reset your Dell U2417Hwi Monitor to Factory Settings, follow these instructions:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click on the gear icon on the top-right corner.
  3. Click Factory Reset.
    NOTE:Performing a Factory Reset on the monitor will remove the pairing information of wireless devices and change the name of the monitor.
  4. Click OK to complete the Factory Reset procedure.
  5. Reconnect your devices to the monitor. Refer to the Dell knowledge base article Guide to Dell Wireless Monitors Dell knowledgebase article for more information.
Back to Top

How to run the Monitor Self-Test?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.
  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell U2417Hwi Monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.
  3. Turn on the monitor.
  4. Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
  5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.
Back to Top

How to run the Built-In Diagnostics?

Your Dell U2417Hwi monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics.

  1. Make sure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.
  3. On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds. A gray screen appears.
  4. Carefully inspect the screen for abnormalities.
  5. Press Button 4 on the front panel again. The color of the screen changes to red.
  6. Inspect the display for any abnormalities.
  7. Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.
  8. The test is complete when the white screen appears.
  9. Press Button 4 to exit the Built-In diagnostics.
NOTE:If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support.
Back to Top

Troubleshooting

This section contains information about common troubleshooting methods for your Dell U2417Hwi Monitor.

Common Troubleshooting

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
Poor Focus Picture is fuzzy, blurry or ghosting.
Shaky/Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
  • Cycle power on-off.
  • A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Monitor Quality and Pixel Policy for more details.
  • Run the built-in diagnostics.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust via On-Screen Display Menu (OSD).
  • Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
  • Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.
  • Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).
  • Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.
  • Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).
  • Run the built-in diagnostic tool.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
  • Use LCD Conditioning feature under Other Settings to eliminate image retention.

USB Specific Issues

Specific Symptoms What User Experiences Possible Solution
USB interface is not working USB peripherals are not working
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer.
High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all
  • Check that your computer is USB 3.0 capable.
  • Some computers have USB 3.0, USB 2.0 and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.
Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases
  • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.
 

Common error messages on Dell U2417HWi Monitor

Error Message Solution
Connection failed
Maximum of 2 connections reached. (Error 1)		 Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
Only one Windows device can be connected at a time. (Error 2)		 Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
Connecting two Windows devices or two Android devices at the same time is not supported. (Error 3)		 Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
To enable dual connection of Windows and Android, please install the Dell Wireless Monitor software on each device. (Error 4)		 To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the Gear Icon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Connection failed
Multiple device connection failed, please try again. (Error 5)
Connection failed
To enable dual connection of Windows and Android, please allow Dual Connection under Advanced monitor settings. (Error 6)		 To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the Gear Icon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Channel optimization
The W-Fi channel between your Windows device and Dell wireless monitor has been changed. To optimize the performance, it is advised to reconnect to the monitor.		 Reconnect your Windows computer, Android smartphone or tablet to the Dell wireless monitor.
 
Issue (Symptom) Possible Solution
Laptop computer cannot connect to the monitor
  • Try connecting to monitor again. If it subsequent tries does not work, proceed to the next step.
  • Restart your computer and try connecting.
  • Remove the Wireless Monitor from Devices and Printers under Control Panel.
  • Change the Band Selection of the monitor, try with 2.4Ghz or 5Ghz.
  • Reset the Monitor to Factory Defaults. Refer to the How to Use and Troubleshoot guide for your monitor.
  • Install the latest Wireless Card drivers on your laptop computer.
Keyboard and Mouse connected to the monitor not working on the laptop computer
  • Ensure to click on Allow input from a keyboard or mouse connected to this display on the laptop computer during the first time setup process.
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop computer.
  • Reset the Monitor to Factory Defaults. Refer to the How to Use and Troubleshoot guide for your monitor.
  • Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse.
Keyboard and Mouse connected to the monitor not working on the Tablet or Smartphone
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your Android tablet or smartphone.
  • Forget the Dell wireless monitor from the Bluetooth settings menu of the tablet or smartphone.
  • Clear data of the Dell Wireless Monitor app from the App Info menu
No Audio from the monitor
  • Set the Dell wireless monitor as the default playback device.
Android tablet or smartphone cannot connect to the monitor
  • Using the Home Screen options on the monitor, enable Dual Connection. Refer to the How to Use and Troubleshoot guide for your monitor.
  • Disconnect the laptop computer (if it is connected) from the monitor. Connect the Android tablet or smartphone first.
  • Verify if both the Android tablet or smartphone and laptop computer are connected to the same Wi-Fi network.
  • Verify if both the Android tablet or smartphone and the monitor are using the same Band.
Video quality is not good
  • Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone.
Audio quality is not good
  • Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone.
Cannot see the monitor name on the computer, tablet or smartphone
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop computer, Android tablet or smartphone.
  • Using the Home Screen options, change the Band selection to Auto.

Back to Top

Documentation

To view or download the User's Guide or Manuals for your Dell U2417Hwi Monitor, follow these instructions:

  1. Visit the Dell Manuals website.
  2. Click View Products button under Browse for a Product.
  3. Select Monitors & Projectors and then Select Monitors.
  4. From the list, click on Dell U2417Hwi Monitor.
  5. Click on PDF next to the required document.
    • Click on More Languages to view the list of available language options.
    • Click on PDF next to the preferred choice of language.
Back to Top

Frequently Asked Questions

How do I set the maximum resolution on Dell U2417Hwi Monitor?

Using Windows Display Settings

In Windows 7, Windows 8, Windows 8.1 and Windows 10:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.
NOTE:If you do not see the recommended resolution as an option, you may need to update the video card (GPU) driver by visiting the Dell Support website.

How do I Reset the Dell U2417Hwi Monitor to Factory Defaults?

To reset your Dell U2417Hwi Monitor to Factory defaults, refer to the Reset to Factory Settings section of this article.

Back to Top

Cause

Not Applicable

Resolution

Not Applicable

Affected Products

Dell U2417HWI
Article Properties
Article Number: 000142860
Article Type: Solution
Last Modified: 08 Aug 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.