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Blank (black) Screen after Resetting Dell Computer Using Factory Image Restore

Summary: This article explains how to resolve a blank screen issue after resetting select Inspiron computers.

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Symptoms

Your Dell computer may stop at a blank (black) screen after performing a factory image restore instead of a window to click Finish to restart.

Cause

This issue may occur on the following Dell laptops:

  • Dell Inspiron 5565
  • Dell Inspiron 5567
  • Dell Inspiron 5765
  • Dell Inspiron 5767

Resolution

After initializing the factory image restore, if your computer stops at a blank (black) screen -
Press the Enter key on the keyboard to complete the restore process and restart the computer.

Affected Products

Inspiron 15 5565, Inspiron 15 5567, Inspiron 17 5765, Inspiron 17 5767