Symptoms
Your Dell computer may stop at a blank (black) screen after performing a factory image restore instead of a window to click Finish to restart.
Cause
This issue may occur on the following Dell laptops:
- Dell Inspiron 5565
- Dell Inspiron 5567
- Dell Inspiron 5765
- Dell Inspiron 5767
Resolution
After initializing the factory image restore, if your computer stops at a blank (black) screen -
Press the Enter key on the keyboard to complete the restore process and restart the computer.
Affected Products
Inspiron 15 5565, Inspiron 15 5567, Inspiron 17 5765, Inspiron 17 5767