Article Number: 000138307
How to resolve system performance issues that start after you install a new Antivirus Program on a new Dell system.
Summary: You can experience performance issues if you have more than one version of AntiVirus or Spyware detection software on your PC. This article takes you through how to resolve this on a Dell PC. ...
Article Content
Symptoms
This article provides information on how to fix issues caused by installing a new Antivirus program on a new Dell system.
Table of Contents:
- Are you experiencing system performance issues after installing a new Antivirus?
- How to resolve the Issue
- Safe Mode
- System Restore
Are you experiencing system performance issues after installing a new Antivirus?
Since installing a new antivirus program on your new computer, have you started to experience system performance issues? Have you checked for any other antivirus programs or trial versions already on your system? You will usually find at least one, as Dell includes a trial version of it's current Anti-Virus or Security Suite offering on every system and if this software is not completely removed before installing your preferred option, it can cause an issue.
How to resolve the Issue
If more than one antivirus/security software program is already installed, you may experience performance issues as they conflict with one another. The first thing to do is to make the system stable enough to work on.
This can be done by using Safe Mode or by running a System Restore.
The Trial software must be removed from Programs and Features and then you can reinstall the new antivirus\security suite.
If you are still seeing the same issue at this point, then repeat the steps again but before you reinstall the new antivirus\security suite again - Please check with the programs publisher for any known issues or fixes. The publisher will have the most up to date information on whichever version you decide to use and will be able to help with any account issues you may be having.
You may find the links below useful in locating the correct publisher and troubleshooting your issue further :
- Useful Information about the Third Party Antivirus programs that ship with a Dell PC
- Utilities to Completely Remove Antivirus Software
- Protect your computer or remove virus, spyware or other malware in Microsoft Windows
- A general guide to removing Malware infections from a Dell PC
- How to Identify and Repair Malware or Virus Infected Systems
- What is the difference between Spyware and Malware?
Using Safe Mode
Windows 10
You can get a full step by step guide on the link below:
Windows 8 and 8.1
You can get a full step by step guide on the link below:
Windows XP through to 7
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You can get to Safe Mode by restarting your system and tapping the F8 key as the system starts back up.
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It will take you to an Advanced Boot Options screen.
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Select Safe Mode or Safe Mode with networking and log in with an Administrator Account.
Using System Restore
Windows 10
You can get a full step by step guide on the link below:
Windows 8 and 8.1
You can get a full step by step guide on the link below:
Windows XP through to 7
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You can get to System Restore by going to your start menu.
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In the start menu select All Programs.
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In All Programs you want the Accessories Folder.
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In the Accessories Folder you'll see a System Tools Folder.
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In that Folder you will find the System Restore Wizard program.
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Clicking on that program opens a Wizard onscreen that will guide you through restoring your systems settings to a date before you first installed the new Antivirus Suite.
Cause
N/A
Resolution
Get general information and guidance to secure your system/data on our Article Properties
Affected Product
Desktops & All-in-Ones, Laptops, Inspiron, Latitude, Vostro, XPS, Fixed Workstations
Last Published Date
13 Jun 2024
Version
5
Article Type
Solution