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PowerEdge R940 and PowerEdge R940-leveraged platforms with BIOS 2.1.x installed fail to boot

Summary: Dell EMC PowerEdge R940 boot loader failure occurs with OS-specific errors. For specific information and next steps to resolve this issue, please refer to this guide.

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Symptoms

When attempting to boot PowerEdge R940 and PowerEdge R940-leveraged systems with certain configurations and BIOS versions 2.1.6, 2.1.7, or 2.1.8 installed, a boot loader failure occurs with OS-specific errors.
  • For VmWare ESXi installations, you may see either of the following similar errors dependant upon configuration:
Error  Message in R940 configuration,  "Modules relocation error:  Out of Resources.  Unrecoverable Error" is displayed:
SLN317656_en_US__1image(10369)
 
-or-

Error  Message in XC940 configuration,  "Failed to resolve circular relocation" is displayed:
SLN317656_en_US__2image(10376)
  • For Linux OS installations, the error message "out of memory.  Aborted.  Press any key to exit." is displayed:
SLN317656_en_US__3image(10367)
SLN317656_en_US__4icon Note: The content between "Aborted. Press any key to exit." and "System locked" may vary based on boot order configuration and are not important.
  • For Microsoft Windows OS installations, the error message "No physical memory is available at the location required for the Windows Boot Manager.  The system can not continue.":
SLN317656_en_US__5image(10368)

Cause

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Resolution



Dell EMC Engineering is aware of this issue and has resolved this in BIOS 2.2.10 (or higher) that provides better handling of OS boot loader requirements in certain configurations.

To download the your systems specific BIOS, please visit the Drivers & Downloads site for BIOS update.  Then apply the BIOS 2.2.10 (or higher) to resolve this issue.

 

Affected Products

XC Core Systems, Dell EMC XC Series XC940 Appliance, Dell EMC XC Core XC940 System, OEMR R940, PowerEdge R940
Article Properties
Article Number: 000135861
Article Type: Solution
Last Modified: 01 Oct 2021
Version:  4
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