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Article Number: 000135524

Unable to Install PaperPort 14 and Dell Scan Center on the PC During Dell C1765nfw Multifunction Printer’s Software Installation

Article Content

Symptoms

 
Article Summary: This article provides information on unable to install PaperPort 14 and Dell Scan Center on the PC during Dell C1765nfw multifunction printer’s software installation issue.


Table of Contents:
  1. Dell C1765nfw Multifunction Printer’s Software Installation Issue



1.


  Dell C1765nfw Multifunction Printer’s  
  Software Installation Issue  

PaperPort 14 and Dell Scan Center is not auto-installed when “Software and Documentation” Disc is used for printer setup and software installation. This prevents scanning from PC through a scan utility called Dell Scan Center.

This issue can be resolved by installing manually using the “Software and Documentation” Disc, supplied with the printer.

PaperPort and Dell Scan Center Installation

The PaperPort 14 Standard installer is located in the folder below on the “Software and Documentation” Disc. Right Click on the Disc folder to open the sub-folders and go to the PaperPort folder. Then double click the Setup.exe to run the installer.

Drive Path:\Dell C1765nfw\Install\SCN_UTL\PaperPort\Setup.exe

Please follow the on-screen instructions to finish the software installation.

Once the software installation is completed, both PaperPort 14 and Dell Scan Center are installed.

Configuring Scanner

Go to Start, Select All Programs, Select Dell Printers, Select Dell C1765 Color Multifunction Printer and launch Quick Launch Utility.

 

Click AIO Utility tab in Quick Launch Utility to launch Dell Scan Center.  Complete the scanner configuration using the Dell Scan Center by following on-screen instructions.

 

Scan driver is connected to USB port as default in this installation. If scanning is to be done through network, then change port settings manually in TWAIN driver.

Change port settings on TWAIN Driver

1.        Once scanner configuration is completed, select Scan icon in Dell Scan Center to launch the TWAIN driver. If any error message appears, click Ok. This will also launch the TWAIN driver.

2.       Select Port option.

3.       Select Network Device and click Refresh. Select the printer you have installed earlier. Click Ok. The port setting is successfully updated.

4.       Select Scan or Preview to test. This will initiate the scan task. The scanned documents will appear on Nuance Paperport Desktop screen. 

 

 



 

Article Properties

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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