Dell EMC PowerEdge servers with a Second Generation AMD EPYC
processor may not boot to Windows Server 2019 after installing the Hyper-V role. The operating system can go into a recovery state or a blue screen (stop error) can occur indicating an inaccessible boot device.
Note: Other errors or circumstances may occur when installing the Windows Server 2019 Hyper-V role on Dell PowerEdge server with Second Generation AMD EPYC
processors.
Dell Technologies PowerEdge servers with Second Generation AMD EPYC
processors fail to boot after installing the Hyper-V role.
Perform the following steps to install the Windows Server 2019 Hyper-V role on the affected PowerEdge servers:
- Install Windows Server 2019
- Install the latest servicing stack update from the Microsoft Update Catalog which can be found here
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- Install the June 2019 Cumulative Update KB4501371 or newer found here
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- Restart the server
- Install the Hyper-V role
Perform the following steps to recover the operating system when the operating system goes into a recovery state or a blue screen (stop error) occurs:
- Power off the PowerEdge server
- Power on the PowerEdge server and enter the BIOS by pressing F2 information can be found here
- Navigate to Processor Settings and disable Virtualization Technology
- Exit the BIOS saving the settings and reboot the PowerEdge server to the operating system
- Install the latest servicing stack update from the Microsoft Update Catalog which can be found here
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- Install the June 2019 Cumulative Update KB4501371 or newer found here
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- Restart the server and enter the BIOS by pressing F2
- Navigate to Processor Settings and enable Virtualization Technology
- Exit the BIOS saving the settings and reboot the PowerEdge server to the operating system
Additional Information:
Note: Dell EMC PowerEdge servers shipped after December 10, 2019 with factory-installed Windows Server 2019 OEM is not impacted by this issue.
Dell Technologies PowerEdge servers with Second Generation AMD EPYC
processors:
Second Generation AMD EPYC
processors:
- 7742
- 7702
- 7542
- 7502
- 7402
- 7452
- 7352
- 7302
- 7262