Dell Active Pen PN338M Support Center
Summary: This article provides information about how to identify the PN388M Active Pen, determine what computers support the PN388M, and how to download the manual.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Table of Contents:
Compatible Systems
The Dell Active Pen PN338M is supported by the following Dell Laptops:
- Inspiron 5378 2-in-1 *
- Inspiron 5379 2-in-1 *
- Inspiron 5481 2-in-1
- Inspiron 5482 2-in-1
- Inspiron 5578 2-in-1 *
- Inspiron 5579 2-in-1 *
- Inspiron 5582 2-in-1
- Inspiron 7370 (Touch Screen only)
- Inspiron 7373 2-in-1
- Inspiron 7378 2-in-1 *
- Inspiron 7386 2-in-1
- Inspiron 7570 (Touch Screen only)
- Inspiron 7573 2-in-1
- Inspiron 7579 2-in-1 *
- Inspiron 7586 2-in-1
- Latitude 3190 2-in-1
- Latitude 3390 2-in-1 (Selected configurations only. See the following article to find out if your computer supports the pen: How to Identify if the Latitude 3390 and 3330 2-in-1 Support Dell Active Pens)
Note: * Models come with both Pen-Enabled and Non-Pen Enabled panels. Only models that have the label "Support Active Pen" support the stylus.
Note: The Pen has only been tested with the above computers. Computers not listed do not support the pen.
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Setup
See the Dell Active Pen PN338M Quick Start Guide in Product Support Page and follow the instructions to setup your pen.
Note: Once the battery is installed, the pen can be used to write straightaway. There is no Bluetooth feature for this pen.
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Buttons Functionality
| Barrel Button | Functionality |
|---|---|
| 1 - Bottom Barrel Button |
|
| 2 - Top Barrel Button |
|
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Troubleshooting
| Problems | Possible Causes | Possible Solutions |
|---|---|---|
| Pen Does not Work. | Computer is not supported. | See the list of Compatible Systems. |
| The battery is inserted incorrectly. | Ensure that the battery is inserted with the positive sign facing in. | |
| The battery is out of charge. | Insert a new battery. |
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Frequently Asked Questions
- How do I pair the pen with my computer using Bluetooth?
There is NO Bluetooth feature for this pen.
- What is the recommended battery type?
Alkaline battery is recommended for this pen. The pen uses 1 AAAA battery.
- How do I preserve battery life?
To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, ensure that the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and this drains the battery.
- Does the pen have a power off option?
The pen does not have a power off option. When the pen is not in writing mode, the power consumption is lower.
- What information is required when contacting Dell Tech Support?
Before contacting Dell Tech Support, get the following information ready:- Order Number
- System Service Tag
- PPID found on the box or on the label inside the pen. The PPID starts with CN
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Affected Products
Dell Active Pen - PN338M, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7386 2-in-1, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 15 5578 2-in-1
, Inspiron 15 5579 2-in-1, Inspiron 15 5582 2-in-1, Inspiron 7570, Inspiron 7573 2-in-1, Inspiron 15 7579 2-in-1, Inspiron 7586 2-in-1, Latitude 3190 2-in-1, Latitude 3390 2-in-1
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Article Properties
Article Number: 000133267
Article Type: How To
Last Modified: 19 Sep 2024
Version: 6
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