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Chromebook 3100 and 3100 2-in-1 System Stuck in Reboot Loop after Attempting to Install a Critical Update

Summary: This article provides information about resolving an issue where the Chromebook 3100 & 3100 2-in-1 systems are stuck in a reboot loop. This is seen after attempting to install a critical update to the Chrome Operating System. ...

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Symptoms

Chromebook 3100 & 3100 2-in-1 owners have reported that their systems are stuck in a reboot loop after attempting to install a ChromeOS critical update.

Affected systems

SLN319363_en_US__1Chromebook_3100_BK

(Figure.1 Chromebook 3100 & 3100 2-in-1)

 

Cause

No cause information

Resolution

You must:

  1. Create a new Recovery Utility USB

  2. Insert the USB recovery USB into the system

  3. Press ESC + refresh + power together to force the system to boot from the USB drive

You can download the Chromebook Recovery Utility on the following link:

 

Affected Products

Chromebook 3100 2-in-1, ChromeBook 3100