Article Number: 000132575
PowerStore Alerts: Time difference between the node and the following available NTP servers is huge
Summary: The time difference between the node and available NTP server is greater than five minutes.
Article Content
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
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| Alert ID | NODE_TIME_SYNC_STATUS_HUGE_DIFF |
| Alert Text | Time difference between the node and the following available NTP servers is huge |
| Error Code | (0x01806D03) |
| Description | During the Initial Configuration process, the user is required to enter one or more NTP server addresses for time syncronization. The NODE_TIME_SYNC_STATUS_HUGE_DIFF alert is raised when the time difference between the node and available NTP server is greater than five(5) minutes. If this issue persists then time synchronization on the node may continue to break apart and replication sessions may be affected. |
| Resolution | To resolve this issue, invoke the 'svc_ntp_ctl' service script on the node for forced synchronization of node time with configured NTP servers and ensure that time difference between the node and configured NTP servers. 1. Verify the status of the ntp service svc_ntp_ctl 2. Run the service script to force the synchronization of the node’s time: run svc_ntp_ctl --server <ip address of NTP server>. In PowerStore 1.x and 3.x, and above, you can use svc_ntp_ctl --set for the same result . |
Cause
Resolution
Article Properties
Affected Product
PowerStore
Last Published Date
01 Sep 2022
Version
4
Article Type
Solution