Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

PowerStore Alerts: Time difference between the node and the following available NTP servers is huge

Summary: The time difference between the node and available NTP server is greater than five minutes.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.

 

SLN321963_en_US__1icon Note: Cannot find the information you need? Let us know via the feedback form at the bottom of this article.


 

Alert ID NODE_TIME_SYNC_STATUS_HUGE_DIFF
Alert Text Time difference between the node and the following available NTP servers is huge
Error Code (0x01806D03)
Description During the Initial Configuration process, the user is required to enter one or more NTP server addresses for time syncronization. The  NODE_TIME_SYNC_STATUS_HUGE_DIFF alert is raised when the time difference between the node and available NTP server is greater than five(5) minutes. 
If this issue persists then time synchronization on the node may continue to break apart and replication sessions may be affected.
Resolution To resolve this issue, invoke the 'svc_ntp_ctl' service script on the node for forced synchronization of node time with configured NTP servers and ensure that time difference between the node and configured NTP servers.
1.  Verify the status of the ntp service svc_ntp_ctl
2.  Run the service script to force the synchronization of the node’s time: run svc_ntp_ctl --server <ip address of NTP server>. 
  In PowerStore 1.x and 3.x, and above, you can use svc_ntp_ctl --set for the same result . 
 

Cause

   

Resolution

   

Affected Products

PowerStore
Article Properties
Article Number: 000132575
Article Type: Solution
Last Modified: 01 Sep 2022
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000132575
Article Type: Solution
Last Modified: 01 Sep 2022
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.